LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

The best customer service platform

What do you like best? Live agent is a CRM and live chat ideal to give a timely solution to all your customers, managing a fairly accurate database, which includes the most important information about each person, such as your phone number, email, among other important data, of each person, who when solving their doubts, are an ideal tool, to give a quick solution to their concerns. What do you dislike? the application in the mobile is not what one would expect, for an application of a ...

An excellent ticketing system

What do you like best? I like LiveAgent because it's very easy to navigate and it has a nice user-friendly layout with a lot of important functions that other ticketing systems are missing. The live support you are providing is also very efficient and helpful if something isn't working as it should. Also that you are able to see what the customer is writing in advance is a big plus. What do you dislike? Would be nice if it was possible to connect the program with our back office so we ...

everything is perfect with LiveAgent!

What do you like best? What I like about Live Agent is that all the emails which I receive are shown as tickets. When you revert to a particular mail, the color automatically changes to grey and it is then shown in the down side of the list, but when the customer replies it is again shown in the previous manner. Well, the reminder feature is something I am a great fan of. The tickets can be postponed very easily and I can set a reminder about them.the flexibility to work with live chat ...

Hands Down, Best Customer Service Software out there!

What do you like best? This software has all the tools needed for clients to properly receive support in a timely manner. The tickets are live and they don't seem to get lost in the waves of the internet. The user interface is also super easy to navigate and use. I liked that customers are able to have their own login to view each of their support tickets. It makes it easier and a lot less stressful when getting irate clients. I have solved many problems having them look back at their own ...

Great feature rich platform and support

Does everything we need!

What do you like best? Centralized chats & tickets - we finally have one place for our customer service team to address questions from multiple sources (social media, web chats, contact forms, etc. What do you dislike? No on/off office hours for web chat - we have to use some javascript to turn off our chat window after hours. This could be accomplished by having users log in and out each day, but that's not entirely reliable either. Recommendations to others considering the product My ...

Easy to understand and simplified solutions to managing requests

What do you like best? I like the fact that its so easy to use and training for its usage are so simple. Online assistance is available at all times and great to work with on finding solutions or responses to whatever obstacle is presented. Tagging system and postponing tickets makes it easy to manage all types of requests. What do you dislike? Getting started could be a bit of a difficulty if you are not accustomed to working in such a way and there could be a bit of backlash for your ...

Great system! Easy transition from Gmail

What do you like best? System is very user friendly and easy to use. The company I work for switched from Gmail to LiveAgent and it was an easy transition. Learned the system very quickly - after one or two shifts working on it felt confident that I understood it. What do you dislike? Hmm, I guess I've personally found the signature to work a bit spotty. The only other thing would be the filtering of emails. Would like a bit more flexibility with that. But, those two items are not a big ...

LiveAgent is a flexible, customizable, convenient and profitable service for working with clients

What do you like best? I started using LiveAgent (Livedesk quite recently. I have been looking for a high-quality and flexible tool for working with clients for a very long time. Most of all I was pleasantly surprised by the high level of service in LiveAgent, the quick responses of support staff, flexible conditions on all tariff plans. I was able to quickly understand a large number of settings, because LiveAgent is designed very professionally. All the necessary settings at hand. Easy ...

Love everything about LiveAgent - Seriously!

What do you like best? The organization of requests coming in, the confidentiality I can offer my clients, the tracking, the app, the ability to see at a glance the turnaround and the resolution of tickets. All of it. Even the customer service was knowledgeable and friendly. I also love the analytics in the dashboard. LIveAgent is an investment I am so glad to make each month! What do you dislike? I honestly have not come across any part of this service that I don't like...it's a very ...