LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

The best and neatly organized software for customer response ever

What do you like best? You can do pretty much everything from the software, if you have a website for acquiring leads or where you have to explain the content and interact with your customers on a priority based system you are in great hands. You can receive calls, forward them, call customers and respond on the web. If you can do all of those things at the same time this is the best multitasker software for you. We use the service to provide quick assistance to our customers. Most of ...

Communicate effectively.

What do you like best? I like that we can deal with the majority of our help tickets, live talks, telephone calls, and online life stages from one framework. This is a tremendous help for our business. What sets LiveAgent separated from other programming is their new Call Center element, where telephone calls are steered through the framework, and each call is recorded and logged as a ticket. This takes into account notes to be included, further follow-up to be done, and quality ...

It helps us gain the trust of our customers

What do you like best? Since we use LiveAgent, customer service we provide has improved significantly. Automatizacion rules are efficient to allocate tickets to the correct agents organized manner. We also use pre-set responses. This speeds up the work of our agents, directing their attention to solve the most difficult queries. What do you dislike? I have no complaints, it is a necessary tool for our organization. Recommendations to others considering the product I recommend this ...

I highly recommend LiveAgent

What do you like best? What I like most about LiveAgent is the ability to integrate email, chat, Twitter and Facebook into one single place. We are far more ahead of our competitors because we use powerful CRM tool. I like the ticket transfer for agents and departments as well. We can create filtered views, reopen tickets in real-time and many other things so we can provide great service and keep touch with our customers. What do you dislike? There are some limitation with creating API ...

Extraordinary helpdesk

What do you like best? With LiveAgent you'll get a ton of highlights at a truly reasonable cost. Particularly the facebook connector is an extremely accommodating element. What do you dislike? There's nothing I truly despise. As each framework for a wide range of clients you can't get each you requirement for your individual purposes. Recommendations to others considering the product Basically attempt it. You'll get an incredible a quick help, a great deal of highlights and the cost ...

Basic and effective help work area instrument

What do you like best? The capacity to make offices and allot tickets to singular operators has streamlined our messages, made our group increasingly profitable, and has enabled us to finish a solitary client from new tickets to goals. What do you dislike? The reports are genuinely essential. We might want to almost certainly sort and make reports by explicit labels to follow patterns and regular issue types. Recommendations to others considering the product LiveAgent is anything but ...

Adore it!

What do you like best? It's an extremely reasonable item that makes us look much progressively considerable - a "can't manage without" device really! What do you dislike? The call catch incorporation with the WordPress module is as yet not working - but rather that could be me accomplishing something senseless! Recommendations to others considering the product Too shoddy to not attempt and unreasonably profitable at the present cost! Get it while it's hot! What business problems are ...

Fundamental Communication

What do you like best? It's setup like imessages. I also value having the ability to screen where customers are and to what degree they have been on the page to check if I ought to interface with them for help. What do you dislike? No genuine method to get guest data to change over into a lead. What business problems are you solving with the product? What benefits have you realized? Customers help, live chat and messages

LiveAgent gives a lot of usefulness!

What do you like best? My most loved piece of the product has been setting up a client entrance where I can distribute bolster docs to a sub-area. Likewise anticipating trying different things with calls and video! What do you dislike? The User Interface looks dated, be that as it may, LiveAgent gives a lot of usefulness. Recommendations to others considering the product Live Agent has lots of highlights to investigate and is very flexible in approaches to help your clients. What ...

Causes us help clients

What do you like best? I truly like the way everything is associated and how simple the program is to explore. You can without much of a stretch discover old tickets, oversee continuous ones and see what your associates are at present doing. Straight forwardness is a watchword with LiveAgent What do you dislike? On occasion the program can feel somewhat moderate, particularly when stacking up the first run through. I as of late experienced difficulty opening it for 2 since it stalled out ...