LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Now we can measure the satisfaction of our customers, they can leave comments after the service.

What do you like best? The ease and convenience of now we can manage all the resources in one place (chat, emails, tickets, social media, knowledge base, etc.. What do you dislike? Maybe HTML support in chats would further improve the product. Perhaps for very long and detailed messages in the chat it would be interesting if the chat window (client side could be expanded. Recommendations to others considering the product We were looking for a complete Helpdesk software. Many alternatives ...

Great source

What do you like best? I like the convenience of communicating with customers effectively. It is a great way of providing all the information necessary and solving any issues the customer might be experiencing. It is not only easy to use but very effective in every way. What do you dislike? The only thing I would say I dislike about the program it may be a little time consuming at times with typographical errors at times rather than communicating with the customers via the telephone. ...

Its extremely easy to utilize it!

What do you like best? For us, the best thing about LiveAgent is having the ability to talk live with and direct contact our customers. Their UIs are available day and remarkable. Not with standing offering a sensible esteem appeared differently in relation to other practically identical tasks. It offers the customer extraordinary help when setting up and offering an explanation to help tickets and customized answers, including reports, musings/comments. It meets the essential necessities, ...

Not perfect, but well worth the investment

PROS & CONS What are the best aspects of this product? High customization. Ability to use custom domain and custom e-mail. What aspects are problematic or could work better? Does not support multiple tabs. What features/services would you like to see in future versions of this product? External login for support forum, all our users already have a user in our system. What specific problems in your company were solved by this product? Help and support, we started out just having a ...

Great option for companies on a budget

What do you like best? The features (Chat, Email, Video, Phone are all great options. Your definitely able to give great customer service using this platform. What do you dislike? The free trial gives you enough to e to decide if it's worth it to you to pay monthly for it. What business problems are you solving with the product? What benefits have you realized? Being able to provide excellent customer service.

Makes Multi-Platform Client Support Effortless!! - Amazing Software

What do you like best? Title says it all - LiveAgent is awesome as a true one-stop, one-login for multi-channel customer service and messaging. We picked up LiveAgent about two months ago and use it as our sole channel for customer messages. LiveAgent is great when you have at least 2+ channels in which you receive customer messages, for us it was Facebook, E-mail, and LinkedIn. It supports other Social Platforms like Twitter; and it pulls in all messages so we can reply to each one ...

LiveAgent Helps Us Project Our Web Presence

What do you like best? You can do pretty much everything from the software, if you have a website for acquiring leads or where you have to explain the content and interact with your customers on a priority based system you are in great hands. You can receive calls, forward them, call customers and respond on the web. If you can do all of those things at the same time this is the best multitasker software for you. LiveAgent is the greatest bang for the buck. It gives the ability to ...

Great functions for fair prices

What do you like best? The onboarding process was very good. I had one issue connecting live agent with my WordPress site where I couldn’t find an answer in the documentation, and a support person from LA desk help me through the chat very quickly and very professionally. He took it upon himself to login to my site and set up the API connection correctly. I was really astonished that he would do that, as I had several bad experiences from other software developers. Very much like Skype ...

LiveAgent is fun and easy with great features

What do you like best? I LOVE the fact that it unifies your multiple email and client LIVE chat channels. In my case I wanted to create a single unified support channel for multiple websites that I manage. Live Agent makes it effortless in usage. Its actually a wonderful thig to see in action. In fact I'm actually downplaying what for most would be its greatest strength - LIVE CHAT!! My main usage is creating on-page 'Contact Us' forms. I also was able to add LIVE chat to my Wordpress site ...

I have been very satisfied with them meanwhile and they are very affordable

What do you like best? LiveAgent is a helpdesk support, available in the online platform. The best feature of this tool is that it is able to blend more than one channel into just one package. This comprehensive package includes social media and live chat as well as Email backup. This effective helpdesk software has also several features that comprise combines POP3 accounts, contact forms, sharing of files and gamification. Among other features, there are Ticketing, Chat history, Agent ...