LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

My life became easier with LiveAgent

What do you like best? In the event that you deal with various properties with an assortment of correspondence channels this is the apparatus for you. What's more since our site are in Wordpress I was effectively ready to include LIVE talk. This is programming that will immediately make you increasingly beneficial if your deal with different correspondence channels. This is an experienced item that is completely included and an astonishing an incentive at the cost. What do you dislike? ...

LiveAgent is very simple to use

What do you like best? We like that we can utilize it for every one of our brands and utilize various visits for various brands in the equivalent backand this rates up the sopport for us and helping our customers quicker. What do you dislike? There isn't a thing we can say about the cons. We think there are no cons. Perhaps an element like whatsapp business adding to the product and linkedin bolster that isn't there yet. Recommendations to others considering the product: truly we would ...

Profound usefulness is offered at a superb cost

What do you like best? The onboarding procedure was extremely proficient. Setting up live operator work area was genuinely clear and when I had an issue associating the framework to my promise press site, I had a help individual from talk help me. The usefulness this bundle offers is mind blowing for my needs an independent company! It was anything but difficult to connect my web-based social networking records, messages and set up a visit emotionally supportive network that appears on my ...

Quality features and value of money

What do you like best? The total features of live agent definitely bring out the total control of live chat service, slick and simple designs are available for new user and greater implementation of API. What do you dislike? Geo-target location while identifying where the user coming from and much details need for source page and bounce rate, a bit more of analysis will be better for customer services to identify customer behaviour and experience. Recommendations to others considering ...

A good way to start

What do you like best? It's simplicity. It is indeed an easy to learn and use it. If you're not sure about functionalities you need and just want a ticketing tool, then i'd say give it a go. What do you dislike? The dashboard is not very customizable, i'd like much more customization there. Scaleability is very questionable. What problems are you solving with the product? What benefits have you realized? IT and product queries.

Great Addition to Our Work Flow

What do you like best? Immediate interaction with customers to help encourage sales. Easy to use among staff and customers. No steep learning curve so accessible to any level of technical knowledge. Easily integrated into any eCommerce site, which is ideal for us as we are currently migrating our site. What do you dislike? Customer locations could do with being a little more accurate and notifications of chats need to be more visible Recommendations to others considering the product: ...

Our helpdesk's helping hand

What do you like best? Fast integration in web sites with minimum effort, really small learning curve for the support team, easy to use tools to manage the team What do you dislike? We would like to see more social integrations added to the present ones of Facebook and Twitter, like Viber, What's App and other direct messaging platforms. Recommendations to others considering the product: The trial period will give all those who are considering LiveAgent a complete view of the platform ...

Worked fine for me.

What do you like best? The tool is extremely helpful. Also, support is good from the team. Recommended. What do you dislike? Nothing specific for disliking the tool. However, the editor for the helpdesk can be improved. Recommendations to others considering the product: Recommended What problems are you solving with the product? What benefits have you realized? Useful for managing the live chat as well as the helpdesk of our products for the customers. Earlier I was using different ...

A feature-rich helpdesk with affordable pricing

What do you like best? Easy-to-use interface and quick setup. Wide options of 3rd party providers. In-built detailed performance charts and tables. Fair and easy pricing. What do you dislike? We miss a thorough an up-to-date manual, knowledge base or an academy to learn how to use all of the tools available in the desk. We have some issues with the call distribution – e.g. the system is not able to simultaneously ring at multiple agents devices. Recommendations to others ...

Enjoyed the ease of LiveAgent

What do you like best? Ability to answer multiple chats at once What do you dislike? Reading metrics can be difficult at times What problems are you solving with the product? What benefits have you realized? Software works far better than ZenDesk