LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

The best live chat software in the world.

What do you like best? Simple and easy to use interface, The perfect solution for my company, offers live chat, email support and integration of social networks (Facebook and Twitter. The powerful function of live chat, such as POP3 accounts, states, contact forms and file sharing, among others. What do you dislike? It works perfectly, they could make some improvements that allow each company to customize the different options that the program offers. Recommendations to others considering ...

Best software for self service desk.

What do you like best? It is easy and simple to use and interfaceflexible team system. What do you dislike? This software has poor customization. However this is not a big dislike. Recommendations to others considering the product: This software is the I have come across so far that can provide customers self-service desk. I highly recommend it to any corporate infrastructure which needs to improve its customers services. What problems are you solving with the product? What benefits ...

LiveAgent Review

What do you like best? I like that LiveAgent comes with tons of feature which makes it a must have. It's easy to use and very intrumental. What do you dislike? With LiveAgent, nothing can go wrong. It's a great tool. Recommendations to others considering the product: I recommend What problems are you solving with the product? What benefits have you realized? LiveAgent makes customer self service effortless as well as social Customer service besides being a great help desk and live chat tool.

This is a "must have" for anyone who wants to run an efficient business

What do you like best? Love the platform, it is very easy to use and thus train cust support reps on it. There are so many things to like about the platform and here are a few of them: Ability to share mailbox, greater leads capture and engagement, increased efficiency, excellent value for the money and many more. I would definitely recommend the product and they offer a very generous 14 free trial. What do you dislike? So far there is nothing that I dislike about the platform if I find ...

Affordable Zendesk killer is here!

What do you like best? It's amazingly affordable pricing and always helpful support team who are their to help us 24x7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there's good amount of integrations. Plus they also give so many alias emails to connect that too very easily. What do you dislike? There's worth disliking though I wish if they can come up with Woo Commerce and other native integrations with CRMs. Secondly, they also need to ...

One of the Best Tool I have purchase so far in my Internet Business Journey

What do you like best? The best thing about LiveAgent is, I no longer need to check my emails logging into Gmail and Yahoo Mail. Being a Digital marketer, I own many email accounts and I missed many deals so far in my career just because I was too lazy to login to my Email account to check my business mails. LiveAgent nailed it with Unlimited Email account feature. I just added my Email account in LA and it is going smooth now. What do you dislike? If they can improve UI/UX, that would ...

Full Package

What do you like best? It has all that I need to create an awesome client support portal. And their support is top notch too. What do you dislike? Is having too many options to choose from something to dislike? : What problems are you solving with the product? What benefits have you realized? It gave me a way to aggregate all my customer interactions in one place.

LiveAgent

What do you like best? I have used LiveAgent to create a live chat and email widget on our website which has helped to communicate with potential clients right on the website. To add on that, LiveAgent has an Application Programming Interface (API that we use to pull in information from the widgets and correlate it to the data stored in our client database so as to be more resolve issues our clients might have. The user interface is well done and easy to use even for beginners. Further, ...

100% Possitve use of this service!

What do you like best? I like this Live Agent service because it provides all the tools that an agent can use without any compromise. There is a useful history-ticket content in witch you can add tag in order to organize them as you please. You can also use colors in this so it will be much quicker for your future research! What do you dislike? When i start using this service i found some problems about the speed and the connection with the server. After the first months the service ...

LiveAgent has improved the way we communicate with our customers and is SO easy to use!

What do you like best? Canned responses save us so much time with hundreds of emails coming in daily, we can reply super quick and maintain a great level of customer service. We absolutely love Knowledgebase and it allows us to put useful information all in one place so that our customers don't have to pick up the phone or wait for an email response to get their answer. What do you dislike? The reporting side is not so clear and could be easier to follow. What problems are you solving ...