LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Good All-in-one Customer support solution

What do you like best? - Good all in one solution: we can get live chat, support ticket, contact form and even call center in one place. There is no need to have too many separated systems. - Easy to get started with in-screen guides as well as daily email tips for newcomers like me. What do you dislike? - Sometimes it is slow to load the online software. - The additional agent cost is quite expensive for a startup like me. Show More Recommendations to others considering ...

Excellent all in one solution.

What do you like best? Simple easy to use interface and allows agents to stay in contact, manage and resolve customer ticket across multi-channel platforms. Integrations with other products also help keep data in sync. What do you dislike? Nothing to dislike after using the platform for a few months. Show More Recommendations to others considering the product: give it a shot, you will not be disappointed. What problems are you solving with the product? What benefits have you ...

Great, fully featured customer portal

What do you like best? I love the variety and breadth of features, and how the software is well designed. What do you dislike? I wish it was stronger on the knowledgebase/chat integration - ideally customers could do everything right from the chat window without leaving to go to the knowledgebase Show More What problems are you solving with the product? What benefits have you realized? I'm using this as a front end sales chat, and then separately as a back end support chat.

More than what I expected.

We now have a streamlined communication process thanks to LiveAgent

PROS & CONS What are the best aspects of this product? For its price-point, this tool really packs a punch. It’s important to always keep lines of communication with your client important, and LiveAgent has really helped our company in this regard. We have been able to set this up on our Wordpress site, and everything seems to be running smoothly so far. What aspects are problematic or could work better? It takes quite long to set up each communication channel. Other than this, I have ...

I have been working with the live agent for already 3 years.

What do you like best? I like the system it is made. The program is excellent. It works properly. It helps us to solve a number of given issues. It is very useful, practical, easy to work with. If we did not have this program I do not know what we should do. It is a proper thing to use it in gambling / casino industry. It is especially designed for this purpose. It can be used in another spheres as well, as it is a great program I recommend to install and use it wherever you want. I wish ...

Good but not great

What do you like best? it's so simple to use that's good for dealing with customers What do you dislike? The languages I need to log in with English and write with Arabic Show More Recommendations to others considering the product: languages support needs to work on it What problems are you solving with the product? What benefits have you realized? delivery issues

LiveAgent service

What do you like best? Live Agent works well. I have tried this service before in our office and it’s very user friendly. What do you dislike? I dislike the pricing options. I feel there should be more sections. Recommendations to others considering the product: Use this service. It’ll help your business. What problems are you solving with the product? What benefits have you realized? Customers who need fast support with real estate questions. Gets us better leads for helping right away.

LiveAgent

What do you like best? I find it interesting and practical the way in which you can order all the information of our customers. In addition, it allows to attend almost immediately any assistance. What do you dislike? At first it was difficult to make use of tool strategies, given its nature, I was initially disgusted that all the information received was transformed into a ticket, it was somewhat confusing but over time you see it as normal. Recommendations to others considering the ...

Live Agent- Great for Request Management!

What do you like best? I like how live agent allows to categorize requests, assign lead times and automate many things that are very time consuming in Outlook. What do you dislike? Something that can be improved is email attachements. In my company, we need to attach emails as proof, and Live Agent transforms them to an unfriendly format. Recommendations to others considering the product: Make sure you have a good transition and implementation plan. It takes some time getting used to it! ...