LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Full featured with minimal cost

What do you like best? LiveAgent is in a class by itself in terms of value for the features you get. We've tried the big guys and $100-200/month for the same tools just is not in our budget. Everything you need is there and easily "reachable". Live support is quick and efficient. What do you dislike? User interface on the backend is a bit dated and basic, but it gets the job done. Chat support is always there to help you find what you're looking for, if ever needed. Show More ...

This works for our needs, and likely for others too

What do you like best? We needed a simple yet robust platform for our warranty team. Live Agent does just that. The platform is simple to use, and the warranty department loves it WAY more than our last solution. The Knowledgebase is going to be cutting down on calls that we've been getting therefor saving peoples time, and upping productivity. What do you dislike? I think that the ability to move tickets totally to an archive would be nice. The Resolved tickets (issues are likely ...

Awesome experience

What do you like best? It's great to be able to reply to unify our communication with our customers with a single tool. Most useful is the possibility of receiving call in browser and also connecting a VOIP account. LiveAgent highly recommended. What do you dislike? The admin interface is bare and looks basic. Show More What problems are you solving with the product? What benefits have you realized? Unified communications / VOIP integration / live chat

Outstanding for Managing Multiple Facebook/Twitter Accounts

What do you like best? We manage about 50 Facebook and Twitter accounts for clients, and we are constantly checking in for messages that might have been missed. LiveAgent is a major productivity enhancer for us, as we connected all of these accounts and can now manage messages in one single place. Not sure if this is what the folks at LiveAgent intended it for, but it works splendidly as a single repository for messages across dozens of Facebook and Twitter accounts. What do you dislike? ...

Fantastic multi-channel support tool

What do you like best? LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter and live chat. I love how detailed the reports are for each department, agent and the gamification features (such as the leaderboard. In addition, LiveAgent is great to build a knowledge base platform, customers can easily search through the articles before submitting a ticket. What do you dislike? I wish they could integrate with other ...

Brilliant software

What do you like best? Abundance of features and a helpful, polite customer service. I was looking for some time for an alternative to my ticketing system, which was too complicated. This one does exactly what needed and it helps to manage a brand across all social media and email. What do you dislike? Some of the buttons could be bigger and easier to find Show More What problems are you solving with the product? What benefits have you realized? Customer service is ...

All-in-one support

What do you like best? - All-in-one communication platform for customers - Replace email and contact forms with ticket system - Video calls - Phone calls - Chat - Routing and intelligent categories What do you dislike? - Design slightly outdated - UX is a little bit complicated at first - Zapier integration could be even more powerful after switching from v1 to v3 Show More What problems are you solving with the product? What benefits have you realized? I ...

I made the switch from a well known competitor

What do you like best? For the spend, this thing is super feature-rich. I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point. What do you dislike? It's still buggy in places, but overall, it's a killer product. Show More What problems are you solving with the product? What benefits have you realized? It's just super easy to use. They ...

No more overworked customer support team!

PROS & CONS What are the best aspects of this product? Customer support is so much easier to provide now. We’ve been able to handle customer queries better. What aspects are problematic or could work better? I can’t think of any complaints right now. It could stand to benefit from more integrations, but other than this, this is a really excellent tool. What specific problems in your company were solved by this product? We don’t have to assign so many people in customer support ...

5 minute rollout

What do you like best? I am new to using this kind of tool and was all setup and ready to go within 5 minutes. I had a small hiccup getting my email accounts connected, but within 15 seconds someone from live help was there to assist me. LiveAgent seems like a robust solution and a no-brainer for anyone dealing with customer service online, alone or with a dedicated team. What do you dislike? Small hiccups during setup that were promptly taken care of. Everything else was great for a ...