LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Good product with a large feature set

What do you like best? • Incredible list of features! • Video call and telephone call recording included • Consolidates support for email, chat, Facebook and Twitter (with more to come) • Lots of direct interactions with other web services What do you dislike? • The user interface looks outdated and needs to be modernised to make the product more enjoyable to use • The softwares user experience could benefit from being improved a little • Does not directly integrate with ...

Easy to use & Perfect All-in-one customer support

What do you like best? Easy to use & Perfect all in one solution: live chat (mobile app), support ticket, contact form, social facebook and even call center in one place. There is no need to have too many separated systems. - Easy to get started with in-screen guides as well as daily email tips for newcomers like me. - Fast loading, mobile app - Custom domain to make it professional What do you dislike? The additional agent cost should be cheaper Recommendations to others ...

Great solution, but needs to catch up with modern tools.

What do you like best? The live chat is okay, but it needs some work. What do you dislike? The general user interface, design, and the way things work with "queueing" for a chat. The Intercom approach is way more user-friendly and drives higher engagement rates. What problems are you solving with the product? What benefits have you realized? Live communication, but paused using it until the platform gets better.

Great Product!

What do you like best? We're using it to provide customer support for various of our WordPress product businesses. It has been a great experience from day one, I can highly recommend it! What do you dislike? We were struggeling with having people to log into their account and manage their tickets but that's something we don't really need so it wasn't a big deal for us. Recommendations to others considering the product: If you haven't played with it yet, make sure to check it out! ...

best in ticket process

What do you like best? you can write a note to your clients and member What do you dislike? there is no auto load in tickets, you have to reload first the page before you see new reply. What problems are you solving with the product? What benefits have you realized? keep on updating ticket request, easily track the task by using different tickets.

Perfect for small agencies or businesses

What do you like best? My favorite part of LiveAgent is the variety of integrations that it has. As an agency, we have communities on Facebook and Twitter, but we also receive emails and direct live chat messages, too. Not to mention, we need a knowledge base (which we use LiveAgent for) for our products and services which makes EVERYTHING easier since all questions and concerns are directed to the LiveAgent platform. What do you dislike? The UI is clunky and aged, but LiveAgent is so ...

Definitely among “top league” of chat providers

What do you like best? PROS: responsive, intuitive menu, many free options, professional design, great customer service CONS: might not be the cheapest one, mobile app needs to be upgraded to have more options What do you dislike? mobile app have only chat response. No predefined messages or emails allowed. Very serious disadvantage. What problems are you solving with the product? What benefits have you realized? All clients urgent issues that requires immediate reaction from ...

Secure Paltform

What do you like best? Helpdesk Management - Live Agent is very secure and user friendly What do you dislike? Mobile App version need to improve and chat bot part need to implement with live agent Recommendations to others considering the product: Get Full use from Live Agent package What problems are you solving with the product? What benefits have you realized? Reduce the paper work and we full convert our helpdesk system to digitalize.

Good Value

What do you like best? LA has had an impact on the professionalism of our website and allows us to respond to our customers directly in real time What do you dislike? The only dislike we had was when ordering the product, the payment involved an extra security check and I am not sure if that has to do with LA at all What problems are you solving with the product? What benefits have you realized? So far we have increased the sophistication of the website's technology, leading to an ...

More productivity

What do you like best? We have increased our productivity many times with our live agent. We love it ... What do you dislike? The search could be a bit faster and the mail templates are a bit complicated What problems are you solving with the product? What benefits have you realized? We lost the overview of our mails, now we are better organized