LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Fantastic multi-channel support tool

What do you like best? LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter), email and live chat. Being able to connect multiple email addresses has been of great help. We don't have to log in to each one of them separately anymore to check whether any of them received any messages. I love how detailed the reports are for each department, agent and the gamification features (such as the leaderboard). It allows to ...

A Great Customer Support Solution

What do you like best? The on-boarding experience is second to none! They walk you through every single step you need to take to understand how the platform works and what you need to do. What do you dislike? Setting up the account can feel a little overwhelming with the abundance of options you have available. However, it is organized well so I'm sure it will feel less overwhelming as I go through the platform more. What problems are you solving with the product? What benefits have ...

All Rounder! Best All in One Helpdesk Software

What do you like best? We were using tawk.to for live chat and we had too much load on our facebook page. After shifting to liveagent, we can manage both and the best parts we can manage support emails. We are small businesses and get local clients so, the live agent helps us to handle all support channels in one place. Just because of the live agent we noticed more sales from our local clients because we are able to win the trust of our users on live chats. The best part was we got ...

Great value for money and easy to use

What do you like best? I can have all emails for the business be received by LiveAgent, set up rules to have certain emails assigned to particular departments, postpone tickets not yet ready to be actioned, and create internal tickets, too. What do you dislike? There is an iOS app, but it's too irritating to use because it's forever logging me out. To receive notifications on-the-go, I've set up email alerts to my Gmail account - and the Gmail app sends me these push notifications to ...

A review of LiveAgent

PROS & CONS What are the best aspects of this product? LiveAgent is an intuitive solution that is easy to use. It also helps that it integrates a ticketing system, a knowledge base, and a live support system in a single platform. As a result, our company has elevated customer support. One other thing that we like about LiveAgent is its ability to let our agents know when a client is waiting to chat. Thus, they can get in touch with the customer faster. What's more, the application is ...

Some relief for overworked multi-taskers...

What do you like best? We were given an extended trial due to the complexity of working out whether it would fit our needs. We love the time tracking and the Notes and the predefined messages, coloured tags and canned messages. What do you dislike? The help desk uses people whose first language is not English and that makes things much harder than we would have hoped. They use scripted answers too often and know less than their own support portals document says, sometimes. We don't ...

Impressive Solution to a Common Problem

What do you like best? LiveAgent allows us to take a single pane of glass approach to our support operations at a price-point that is easy to swallow. What do you dislike? The visual editor for the customer portal is in need of further development. In order to create the look you want, you'll be looking at custom coding. Recommendations to others considering the product: Connect with their support team to ensure their platform will meet your needs. Not only will you be able to go ...

Excellent Support Platform for Clients from all source of Social media and more

What do you like best? Our NGO runs multiple projects and each one of them have pages on Facebook, Twitter. Few clients send us email on different ID, and few prefer to life chat with us, or creating tickets to maintain their records with us. Liveagent resolve all the challenges, and offer all in one, easy to setup solutions to SME and Organisations like us having 3000+ members, and growing rapidly. The great thing is their fast Support. They are like a beckend team who ensure customer ...

Decent software for customer support and communication

What do you like best? I like that it is easy to use. Was relatively easy to set up and start working with. It did not need extensive training. We use Live chat for our in-app user support and email system to keep tabs on every subject that comes in. No matter if it is connected to bug reports, sales or development. The Live Chat is my favourite since it lets me talk to users directly. Lets me help them right when they need it. I also use Ladesk mobile app for this purpose whenever I am ...

Excellent product; works as advertised!

What do you like best? What I like best about this product is actually the setup at this point. We've only been using the product for about a month now and so the setup experience is still really fresh. This product was incredibly simple to setup and it provides a pathway to support from just about any direction a customer might come - email, sms, phone, website, etc., and they are all easy to setup and deploy. What do you dislike? Well, we haven't been using it long enough to identify ...