LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great fully-featured Help Desk software

What do you like best? It does everything an SME (even the largests) would need to efficiently support users in virtually any kind of environment (office, SaaS, software...). Ticket management (with SLA, teams, etc), chat, advanced phone support (SIP Call center!), user portal / KB, social media integration... Great product at a great price point. What do you dislike? The mobile application needs a complete review, and support for multiple companies / KB. What problems are you ...

Great support software!

What do you like best? It was easy to set up and get running on our multiple sites. The interface is nice and easy to use. The ability to customize the widgets to each website's unique color palette is awesome! What do you dislike? I don't like that I actually have to be logged into a webpage as an agent. The last support software we had had its own software that ran in the background whenever my computer was running, so I didn't always have to have a web browser open to be "live". ...

Versatile Help Desk

What do you like best? I like that I can be flexible with customer support -- do live chat, emails, create canned responses or improve my knowledgebase instead, based on availability. This has definitely changed the game for us as we used to answer support all over social media and drained my time a lot. I can also have different departments to organize my tickets better. What do you dislike? Not the cheapest option for a small team, but honestly it does the job right now. ...

It's got everything you need....

What do you like best? I'm just getting started but have multiple brands and I needed a central place where I could handle incoming support topics, while creating my knowledge base across multiple companies. Many of the support platforms can do 'some of what I needed'. But I hadn't found one with everything that I needed until I found Live Agent. What do you dislike? I have been using for a few months and just getting into the system, but so far I haven't found anything I'd change. ...

Loaded with features for every business

What do you like best? I like that LiveAgent is pretty much an all in one solution. It has the live chat, knowledge base and social inbox and plenty of options for customizing including adding a custom domain. What do you dislike? I'd really like to see LiveAgent integrate with more platforms (ecommerce and CRM) and improve its UI. Outside of that I have no issues as of yet. What problems are you solving with the product? What benefits have you realized? I'm using LiveAgent as a ...

Excellent Service

What do you like best? Very efficient platform, well structured. What do you dislike? Not a complaint about the software. For nearly a year all the members of my team are satisfied with Live agent Recommendations to others considering the product: Is one of the best solutions in the market, especially for startup companies. What problems are you solving with the product? What benefits have you realized? Increase efficient chatting with clients. instant answers and the ticket ...

Perfect help desk solution for my needs

What do you like best? The best thing about LIveAgent is that all support channels are managed in one place (social, email, phone in my case) What do you dislike? The user interface is somewhat cluttered compared to my last helpdesk solution (helpscout), but there are so much more features that I don't really mind. It just takes some getting used to. What problems are you solving with the product? What benefits have you realized? The fact that it integrates with shopify makes it ...

Great platform!

What do you like best? -The interface is easy to learn and use -Affordable -Reliable -Easy to train new user on -The KB is amazing (one of our buying points) -Did I mention that the KB is amazing? What do you dislike? The iOS app crashes and has some weird glitches. When replying to a ticket then refreshing, all of the tickets disappear and I have to relaunch the app. The chat feature for the website does not have a native hour of availability feature. What problems ...

Go Live with your Support Team with LiveAgent!

What do you like best? What I liked the best about LiveAgent is the vast customizations and widgets I can quickly configure for my support team and our websites. There is a lot of customizations like Live Chat, Out of Office Messaging, Calls, Tickets, Website Tracking - which is everything that your business would need for supporting your customers. The widget loads fast on my website and the support portal is really gorgeous! There are also a lot of customizations that can be done on ...

Handy support tool that supports multiple brands/departments

What do you like best? Easy to use and to customize. Works great to support multiple products/departments with just one account. Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents. What do you dislike? Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand. What problems are you solving with the product? What benefits have you realized? ...