LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Functional and user-friendly

PROS & CONS What are the best aspects of this product? All communication channels with customers in one. Ease of ticket routing between agents and departments. Tag reports, Agent reports/ availability. What aspects are problematic or could work better? Nothing to mention What features/services would you like to see in future versions of this product? Possibility to "return" the ticket which was just sent in case if you notice some mistake (basically system keeps the ticket on hold for ...

Easy to use, I recommend to use this help desk

What do you like best? As a Customer Success representative for an international company, LiveAgent makes it easier and trackable our communication even if the different departments are not located in the same country. I highly recommend this help desk solution. Very easy to use! What do you dislike? notifications of chats incoming could be a bit bigger Recommendations to others considering the product: As a Customer Success representative for an international company, LiveAgent ...

Great software for Call centre

What do you like best? As a manager I love the flexibility of reporting - you can get data on basically any aspect of our business and see it in any slice - great tool for our needs! So, we can make very informed decisions about our current efficiency and needed improvements in Customer Service. What do you dislike? Nothing specifically. All is good in my opinion What problems are you solving with the product? What benefits have you realized? An efficient tool for our 15+ ...

Excellent features

What do you like best? The software is very helpful for easily engage with customer What do you dislike? I dont dislike any. This software is very good Recommendations to others considering the product: I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever. What ...

Great helper at work

What do you like best? ability to call chat and e-mail from the same spot What do you dislike? not being able to unsend the email within several seconds What problems are you solving with the product? What benefits have you realized? solving the claims, complaints

Fabulous Tool

What do you like best? This seems to be a Fabulous tool to work with. LiveAgent helps to track my daily activities. Great tool with a user friendly. What do you dislike? This tool seems to be very nice with no error so far. Recommendations to others considering the product: I recommend using this tool which monitors the daily activities. Everyone should try it What problems are you solving with the product? What benefits have you realized? Easy way to communicate.

Great Product and Great Customer Service

PROS & CONS What are the best aspects of this product? The ability to sort communication with customers via labels, a tagging system that you as a company create, and the ability to transfer chats and tickets to a specific department and/or online agent are the best features of LiveAgent. These all help streamline communication with the customer to ensure the highest quality of service and care, and they also help you as a company stay organized and have the opportunity to collect your ...

Perfect application , works very good

What do you like best? Useful and works very well.I like to use this application. What do you dislike? There is nothing about live agent that I do not like because even when we have questions live agent support helps very fast What problems are you solving with the product? What benefits have you realized? Company e-mails, chat with clients and phone calls

Excellent help desk software!

What do you like best? I like best his user friendly functionalities. What do you dislike? I dislike the chat, because I had previous experience with Zoppim, that is better. Recommendations to others considering the product: Just a great way to provide customer support! What problems are you solving with the product? What benefits have you realized? We are handling massive customer requests providing a good quality service in a simple and fast way. Benefits consist in ...

Does everything we need it to do

PROS & CONS What are the best aspects of this product? Integrates with Twilio and Facebook, convenient to reroute calls and tickets. What aspects are problematic or could work better? The design is not always super user friendly. Replying to emails from multiple people with the same title is often made into 1 thread which is confusing. What features/services would you like to see in future versions of this product? A full integration with Facebook and other What specific problems in ...