LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great Customer Support programm

PROS & CONS What are the best aspects of this product? As I manager I use mostly reporting sections, and it works perfectly - gives answers to any of my performance/efficiency questions, giving detailed info for any segment. What aspects are problematic or could work better? Don't have any specific issues with the program. What features/services would you like to see in future versions of this product? Chat bot What specific problems in your company were solved by this product? ...

Its almost a year i m using this software , it very easy to use and the fucntion are simole and fast

PROS & CONS What are the best aspects of this product? Easy to distribute tickets between different agents and departments. What aspects are problematic or could work better? Sometimes the system act slowly and take little time to refresh Are you a current user of this product? Yes

Review on behalf of Discover Car Hire customer support specialist

What do you like best? I have used this software for 2 years as a customer service specialist. I like that's easy, convenient and helpful to maintain a perfect communication with customers be it via emails calls or chat. Yet it's a great work organiser and communication bridge between colleagues from different departments. What do you dislike? I do not dislike something about the software so far. Recommendations to others considering the product: I would highly recommend live ...

Easy to use for variety of needs.

What do you like best? LiveAgent helps to deal with a lot of customers and with a lot of different tools also. What do you dislike? It took a bit of time to properly learn how to use it. Recommendations to others considering the product: Try to use as many of the features as possible as it makes work easier in the long term but harder to learn how to use those features. What problems are you solving with the product? What benefits have you realized? I can help customers a ...

Performance

What do you like best? Functional and user-friendly servicet was very easy to get used to working with LiveAgent. The tag system helps to filter requests and to keep the right organization in daily routine. Creating and using canned replies definitely makes the life of customer service specialists easier. The ability to chat, e-mail and call from the same spot is super-convenient. I highly recommend! What do you dislike? everything is good but some time it was very slow ...

Excellent Tool for customer communication and Ticketing system.

What do you like best? Customization and personalization options, which gives the flexibility to use. What do you dislike? It's not mobile-friendly. It's also not straight forward how to add attachments to a ticket once it is created. What problems are you solving with the product? What benefits have you realized? It saves time and helps in faster and smoother communication

Functional and user-friendly

PROS & CONS What are the best aspects of this product? All communication channels with customers in one. Ease of ticket routing between agents and departments. Tag reports, Agent reports/ availability. What aspects are problematic or could work better? Nothing to mention What features/services would you like to see in future versions of this product? Possibility to "return" the ticket which was just sent in case if you notice some mistake (basically system keeps the ticket on hold for ...

Excellent help desk software!

PROS & CONS What are the best aspects of this product? Live Agent is a user friendly ticketing system full complete to provide a great service to our customers. Emails, chat and calls combination in one application it is just great. Very simple to use, but in the same time rich of functionalities. What aspects are problematic or could work better? Chat What features/services would you like to see in future versions of this product? Integration with SEO What specific problems in your ...

Great software

What do you like best? Easy to use, very friendly and great software. What do you dislike? The customer support service should be improved. What problems are you solving with the product? What benefits have you realized? It is easy to use to answer calls and emails.

Great tool

PROS & CONS What are the best aspects of this product? Very useful tool to perform daily task such as get in touch with clients What aspects are problematic or could work better? The interface can be more dynamic and maybe personalized What features/services would you like to see in future versions of this product? Integration with other platform in order to access different type of information from onlyone place Are you a current user of this product? Yes