LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Review on behalf of Maxerience

What do you like best? We use it to manage live chat, tickets, social media channels and to receive and make outbound calls. What do you dislike? I haven't encountered any negative aspects of Live Agent so far. What problems are you solving with the product? What benefits have you realized? We are giving support to our customer through liveagent portal over live chat, call and emails.

Reviews on behalf of Maxerience

What do you like best? Ticket Distribution. Phone Integration. IVR Configuration What do you dislike? Need to add more social media platforms. What problems are you solving with the product? What benefits have you realized? Related to our product.

Review on behalf of Maxerience

What do you like best? Customer support, User friendly, Social Network Integration What do you dislike? Need to integrate more social media platforms. What problems are you solving with the product? What benefits have you realized? Our customer issues related to our product.

LiveAgent is wonderful!

PROS & CONS What are the best aspects of this product? LiveAgent is extremely user friendly, it provides ease of communication for not only the agent but for customers as well. Documents can be uploaded via Support Ticket or Chat which is helpful when needing to assist a user with an error/difficult process. Easy to use panels, can transfer work to co-workers or management as needed without delay! Dashboard makes it extremely stress free when tracking work and online time for all agents ...

LiveAgent is a great option to consider

What do you like best? There are lots of great features and we made the user experience even faster and more efficient. We are using the software on a daily bases, having about 500 interactions per day. What do you dislike? It would be great to add more integrations with 3rd party software. Recommendations to others considering the product: There are lots of great features and we made the user experience even faster and more efficient. We are using the software on a daily bases, ...

Essential tool for effective customer support

PROS & CONS What are the best aspects of this product? Great tools like tagging, assigning and splitting tickets which helps complete tasks quicker and therefore better customer experience. The layout is quite intuitive so easy to learn and use. What aspects are problematic or could work better? Overall really good experience and service. What features/services would you like to see in future versions of this product? So far, so good. What specific problems in your company were ...

Live chat software

What do you like best? Easy to implement even with large teams. What do you dislike? The mobile app interface could use some improvements Recommendations to others considering the product: Price and also availability to costumize features for business needs What problems are you solving with the product? What benefits have you realized? Used it tondo some support to clients

God product

What do you like best? Easy communication with clients and colleagues What do you dislike? It does not meet expectations for specific needs What problems are you solving with the product? What benefits have you realized? General administration

Good business utility

What do you like best? Is a convenient solution for our needs in the company What do you dislike? Minor deficiencies not relevant to the business Recommendations to others considering the product: Just try it What problems are you solving with the product? What benefits have you realized? Mostly communication

Fluent workflow

What do you like best? You quickly see what's new and what's assigned to a specific person for the job What do you dislike? The floating of the chat box bothers me occasionally What problems are you solving with the product? What benefits have you realized? The distribution of jobs within the work group