LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

The Best Web Based CRM

PROS & CONS What are the best aspects of this product? After testing a few Web Based CRM i found LiveAgent to be the overall and above the best. Manage Email,Chat and call Plus respond to social media post,messages. Patiently waiting on LiveAgent to add Whatsapp to the platform. I have been using it for a few years and i'm 200% Happy with LiveAgent. I'm so pleased with LiveAgent i'm busy saving up to purchase standalone version of LiveAgent and move away from monthly user subscription. ...

One of the best CRM we've ever tried.

What do you like best? Pros: low price and excellent customer service What do you dislike? Cons: integration with whatsapp is missing but we have been told that it will be added soon Recommendations to others considering the product: We have been using it for over a year now and we can't help it. Our productivity has significantly increased and we no longer risk losing a message from our customers. Calls are heard perfectly and all conversations can be recorded. There is also ...

Review on behalf of Maxerience Inc.

PROS & CONS What are the best aspects of this product? Assigning a ticket reference to queries. Reminding me to follow up. Reply to social media. Support templates. Support request ticket alerts. Mobile app works well. Support strings are kept easy to follow. What aspects are problematic or could work better? It is a bit robust, but it's because all the features, so not a big deal. Possibly a bit more customization on the support portal look and feel would be nice. Are you a current ...

Review on behalf of Maxerience Inc

What do you like best? Emails, chat and calls combination in one application it is just great. Very simple to use, but in the same time rich of functionalities. Live Agent is a user friendly ticketing system full complete to provide a great service to our customers. What do you dislike? it doesn't have a great UI (yet) which can make it a bit clunky to work with. What problems are you solving with the product? What benefits have you realized? Assigning a ticket reference to ...

Excellent chat and ticketing system

PROS & CONS What are the best aspects of this product? It is very flexible to setup and the interface works great for both agents and customers. And integrations into our websites was a breeze. What aspects are problematic or could work better? There no aspects that are problematic for us. What features/services would you like to see in future versions of this product? I would like to see an auto logoff feature for agents. Or an agent scheduling function. What specific problems in ...

Review on behalf of Maxerience Inc

PROS & CONS What are the best aspects of this product? Assigning a ticket reference to queries. Reminding me to follow up. Reply to social media. Support templates. Support request ticket alerts. Mobile app works well. Support strings are kept easy to follow. What aspects are problematic or could work better? It is a bit robust, but it's because all the features, so not a big deal. Possibly a bit more customization on the support portal look and feel would be nice. Are you a current ...

Review on behalf of Maxerience INC

PROS & CONS What are the best aspects of this product? Overall, my experience of LiveAgent and their support of customers has been wholly positive. My use case is basic so I can't comment about all the features and uses of LiveAgent because I don't utilize all that's available. It has certainly delivered all I required from a support desk and more. What aspects are problematic or could work better? Possibly a bit more customization on the support portal look and feel would be nice. Are ...

Excellent for Customer Support

What do you like best? We love the flexibility that the software has and the ease of use for both the agents and the customers. Gives our customers the ability to reach out to us 24/7. What do you dislike? I do with there was an agent scheduling feature that would automatically log agents off at the end of their shift. Recommendations to others considering the product: Take the free trial. You will not be disappointed. What problems are you solving with the product? What ...

Review on behalf of Maxerience

What do you like best? Live Chat Call Recording Social Media Platform Integration Reports and Monitoring Ease of Use What do you dislike? For me everything is good, very user friendly. What problems are you solving with the product? What benefits have you realized? LiveAgent has helped us save a lot of time. Live Agent has helped us to level up our customer service.

Review on behalf of Maxerience

What do you like best? Live Chat Call Recording Social Media Platform Integration Reports and Monitoring Ease of Use What do you dislike? It is a bit robust, but it's because all the features, so not a big deal. What problems are you solving with the product? What benefits have you realized? We use LiveAgent for our customer support. This is a great help desk tool, as it provides everything we need in one platform. We use it to manage live chat, tickets, social media ...