LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Good Name Brand, Not the Easiest Interface/Slowed Down Site

What do you like best? The cost is inline with most chat services. A robust offering of features but not sure there were many we would use. The reviews on Live Chat about its impact on SEO scores is always positive. Company name brand and recogintiion were why we went with them to start. Known to be reliable and respected. It is easy to establish on your site and does not require a lot of changes to our overall site's code. What do you dislike? The interface was not user friendly. ...

Live agent review

What do you like best? It allows me to arrange the videos by section and give my customers a good user experience It give me a great way of eliminating support and definitely help me reduce time on support tickets What do you dislike? It took me a while to get everything set up so there is a slight learning curve. But just like with any software you have to learn Recommendations to others considering the product: It solves your support problem and give you back your time ...

Very good ticket and chat application

PROS & CONS What are the best aspects of this product? I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration. What aspects are problematic or could work better? I don't like the fact that the interface is a bit rigid and a bit difficult for some operations. Needs upgrading to more modern ...

Very good ticket and chat application

What do you like best? I like the most web chat solution. I was testing many web chat applications and i can say that LiveAgent chat solution is best. Ticketing solution is very good also, implementing many channels into one. The best advantage for me, is the Viber integration. What do you dislike? I don't like the fact that the interface is a bit rigid and a bit difficult for some operations. Needs upgrading to more modern and easy approach. Also call center needs more options for ...

Helped the whole team to keep track of any conversation with partners

What do you like best? The user interface is similar to email so it's easy and intuitive. No much on-boarding/training is needed. It helped us assign tasks to different departments/team members. Any member of the team was able to see the progress of conversations and keep it going with the our partners What do you dislike? When forwarding a message to an email, the formatting is a bit messy. What problems are you solving with the product? What benefits have you realized? ...

Worth Making The Effort To Switch

What do you like best? The ability to leave notes and merge posts was most helpful. Also the system was able to link directly to our own management software giving the ability to access a client's booking or profile with a single click. Also you can see if someone else opens the ticket that you're working on, thus preventing two people answering the same ticket. What do you dislike? The one thing I missed the most from the switch from using Gmail was the ability to cancel a sent ...

great product

What do you like best? user-friendly, realiable and easy to understand What do you dislike? search button could come up with more relevant results What problems are you solving with the product? What benefits have you realized? effective communication with business partners

Great tool

PROS & CONS What are the best aspects of this product? Live agent is a strong tool and can help a Lot small and big companies, the ticket Managment has many features and is very intuitive. What aspects are problematic or could work better? There are no feature that we like least. What specific problems in your company were solved by this product? The tool is helping us a Lot for our ticket Managment needs and we are very happy with It. Are you a current user of this product? Yes

Great tool

What do you like best? Live agent is a strong tool and can help a Lot small and big companies, the ticket Managment has many features and is very intuitive. What do you dislike? There are no feature that we like least. Recommendations to others considering the product: If you already operate a ticket system, consider a proper integration of a separate live chat or helpdesk solution into your existing business environment to avoid a plurality of systems to be operated in ...

One of the best CRM we've ever tried.

PROS & CONS What are the best aspects of this product? low price and excellent customer service We have been using it for over a year now and we can't help it. Our productivity has significantly increased and we no longer risk losing a message from our customers. Calls are heard perfectly and all conversations can be recorded. There is also the possibility of creating a switchboard and there is an excellent guide on their site to do it independently. It is also possible to connect the ...