LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great product

What do you like best? It is very helpful tool for communication with customers and business partners. What do you dislike? I am not aware of downsides by using Live Agent. Recommendations to others considering the product: None. What problems are you solving with the product? What benefits have you realized? Better overview - incoming and outcoming e-mails.

Extremely professional, straight-forward and easy to use system.

What do you like best? LiveAgent is extremely user friendly, for both agents and customers. I've used many other systems in the past, and this was the easiest one to learn how to use. It's very visually appealing and the customisation options are great. What do you dislike? The pause function means you are unable to see what is happening, just that you are paused. It would be helpful to be able to see the rest of the screen during periods where we use this function. What problems ...

Fantastic,Professional and Easy to use

What do you like best? Live agent is an extremely professional system for both agent and customer, It is appealing on the eye and has various functions, styles and options to allow you to tailor to your business needs. The ticketing system is very useful for the collection of data and gathering offline messages and leads. What do you dislike? I am not too keen on the pause function I would prefer an away feature which can be used for comfort breaks, lunch etc and would provide the ...

LiveAgent is good way to go

PROS & CONS What are the best aspects of this product? Easy to use, to maintain, setup is quick and selfexplanatory (you dont need support, its pretty straight forward). What aspects are problematic or could work better? Just need better callcenter module. Thats all. What features/services would you like to see in future versions of this product? As mentioned above, just better callcenter. What specific problems in your company were solved by this product? B2B and B2C ...

Excellent use for our white-label Saas platform

What do you like best? We enjoyed the ability to embedd the videos and add more sections. The pricing is also great! What do you dislike? I wish the backend was a bit cleaner (UI). Recommendations to others considering the product: Great for adding other training/coaching content for clients. What problems are you solving with the product? What benefits have you realized? We needed a beautifully branded support and help forum-like solutions for our customers. LiveAgent ...

LiveAgent review

What do you like best? LiveAgent is user-friendly for basic communication. What do you dislike? Live Agent is bad arranged for business communication, it´s chaotic when several e-mails are exchanded. Recommendations to others considering the product: User-friendly system What problems are you solving with the product? What benefits have you realized? I personally am not solving any problems with LiveAgent.

Opinion

What do you like best? I can see, who works with a ticket, if it was already answerd. What do you dislike? It is problem to find a ticket, when you know only e-mail address. Recommendations to others considering the product: no recommendations What problems are you solving with the product? What benefits have you realized? Sometimes is very complikated to find beginning and end of the conversation (when this conversation too long is).

Not so bad experience

What do you like best? We have greatly improved cross-communication between teams. We avoid conversations, calls and emails centralizing everything on the ticket to work. This increases team morale by increasing efficiency and positively impacts the satisfaction of our customers What do you dislike? I miss the ability of searching conversations with the clients by an e-mail address. It is really very bad. What problems are you solving with the product? What benefits have you ...

Great and easy to use multichannel manager.

What do you like best? Its easy to use, quick to start up (you dont need IT support for setting accounts and emails - we are using currently exchange and gmail), stable (in two years just one time unavailable). without any problems. What do you dislike? Need better callcenter module for bigger aplications. But thats only my opinion. What problems are you solving with the product? What benefits have you realized? All B2B and B2C comunication to company.

Very useful help agent too for my organisation!

What do you like best? Easy to use, didn't take long for users to learn. What do you dislike? Will be great if we can put the video calls to switch off the video by default. Recommendations to others considering the product: Please give it a try! What problems are you solving with the product? What benefits have you realized? Trying to improve the efficiency of my company's customer service team, it was really helpful.