LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

There is no match to LiveAgent

PROS & CONS What are the best aspects of this product? The best part of this tool is that this allows you to manage your customers and help them from a single dashboard and all details and data are always available in the cloud. What aspects are problematic or could work better? The part where we have an android app to have 24x7 access to the portal can be improved as the app does not meet the latest trends and design. What features/services would you like to see in future versions of ...

Friendly

What do you like best? Friendly, easy to learn, variety of labels, simplify the creation of reports. You can assign tickets to any person that uses the system. What do you dislike? Sometimes the system creates a new ticket when someone replies and some information can be lost when there are other emails or related tickets and they are not in the same chain of emails, however, you can merge tickets, also cannot create files just filter labels. What problems are you solving with the ...

Essential Product for Any Business

PROS & CONS What are the best aspects of this product? The customizable tags and labels are very helpful and make it easy for my team to organize their daily workflow. Live Agent's user support is incredible. The help pages are informative and the customer support team is quick to respond and easy to understand. What aspects are problematic or could work better? The auto-generated ticket numbers cause confusion for our customers which leads some of them to delete the string of letters ...

LiveAgent gets the job done, not too complicated!

What do you like best? The simple interface and ease of navigation. I like how easy it is to administer the system and easy to make changes to different user accounts. I can fairly quickly make a modification when a user is requesting it without too much effort required. I like the functional interface and clean menu systems, it makes it simple to navigate. What do you dislike? Some parts of the UI seem a bit dated but this is personal preference. It is functional. If you enable two ...

Efficient and easy to use.

PROS & CONS What are the best aspects of this product? This is a very efficient product in regards to cost-effectiveness and features/functionality. It provides what we need without being too overwhelming to work with. What aspects are problematic or could work better? I think the interface could use an improvement although I would not take away from its simplicity. What features/services would you like to see in future versions of this product? Integration with ...

Fantastic product - Very user friendly

PROS & CONS What are the best aspects of this product? It is extremely use friendly and is very visually appealing What aspects are problematic or could work better? I feel the pause feature could be improved by allowing users to see the messages coming in during this pause period. What features/services would you like to see in future versions of this product? Improvements to the pause feature What specific problems in your company were solved by this product? We are able to much ...

Great Product for Any Company but Essential for Virtually-based Teams

What do you like best? As a manager of a remote team, it is very helpful to create our daily workflow from the ticket system within Live Agent Desk. The customizable tags make tracking and sorting a breeze. It is easy to re-assign tickets or add additional internal information via the notes space. The help pages/videos are easy to navigate and include a wide variety of helpful hints. What do you dislike? The auto-generated ticket numbers sometimes cause confusion for our clients. Many ...

Leading simplified support platform

What do you like best? LiveAgent is the easiest support you can use to streamline and simplify your support operations. where you are a one-man shop or a multinational organization. What do you dislike? not able to use the main domain during install. you can only use a subdomain Recommendations to others considering the product: if you are looking for a true multi-channel support system then you have just found the best-fit-for-all your needs What problems are you solving ...

More Leads and Way Higher Profissionalism on My Support Processes

What do you like best? - SEO for my Knowledge Based Articles (KBA) enable me to get Leads - Modern LiveChat enables me to don't waste any pageview - Chat System is very modern, have different departments - MOBILE APP, for one specific department I need to take chats and as CEO it's awesome to have an APP that I can use on my Iphone. - I can use my company sub-domain. - Quick Implementation - Complex Filters when opening and assigning tickets (e.g. we place a red flag when it's ...

My experience with Live Agent has been very pleasant and I would definitely recommend it to friends!

What do you like best? I love that I can talk to customers and type all their info into my database at the same time, I really also enjoy I can speak to people through chat! What do you dislike? There some confusion to me at least on what areas do what when you go to them on the site, I'm still learning the program myself and I'm sure there's reasons for it all that I'm just not aware of yet! What problems are you solving with the product? What benefits have you realized? None ...