LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great forms

PROS & CONS What are the best aspects of this product? So easy to set up. There is php code that will allow you to enter forms anywhere you like. What aspects are problematic or could work better? More templates for contact forms. What features/services would you like to see in future versions of this product? I am fine with what i am using it for. What specific problems in your company were solved by this product? Customer support. Are you a current user of this product? Yes

Live agent is a user frendly system

What do you like best? Being able to log all interactions to that customer What do you dislike? All calls are logged under a generic number and ticket What problems are you solving with the product? What benefits have you realized? I handle warranty parts I can log the parts the person has been sent as well as end of warranty date contact information everything

Easy to use

What do you like best? Keeps all of my conversations in order super easy. What do you dislike? Sometimes it is hard to find a specific feature because there are just so many. What problems are you solving with the product? What benefits have you realized? We take calls from customers regarding bike repair and try to help them or send new parts.

Powerful and stable tool for easy management of Live Chatting Conversations.

What do you like best? Excellent IT assets management and secure documents storage platform which comes with large amount of useful features. Easy intuitive interface and using the communication product its super easy thing, as the tool is daily used on tracking and solving communication issues. LiveAgent saves the users tons of time and through the platform you find that the team is working on an organized manner. The product has many capabilities like the Video chatting, easy ...

Easy to use! Wonderful Support!

What do you like best? It is user friendly and easy to manage for our team. What do you dislike? It could be more eye appealing for the customer. What problems are you solving with the product? What benefits have you realized? It is not overly complex. Greatly improved our ability to communicate with our customers.

Best Customer support tool

What do you like best? I am using Live agent services almost 5+ years. Live Agent is good for big companies and also for small startups. What I like most its chat tool, mailing system, agent monitoring tools and customer requirement analizing tools in one plase! What do you dislike? Mobile application is poor, also it can be most modern design in browser agent also. Anyway tools are awesome, I would like to suggest to work on visualisation, and LiveAgent will be the best! ...

Fully featured helpdesk out there

What do you like best? 1) Ability to add help articles 2) Ability to add your own phone number and manage calls 3) Divide stuff internally as "Departments" and take them one by one depending upon the nature of the request - good for internal management 4) Overall fully featured helpdesk What do you dislike? 1) UI looks a bit dated, but once you get a habit of using - it is all good Recommendations to others considering the product: Set up once and keep working on it; ...

Great customer support

What do you like best? I like the user interface, it's simple and easy to use What do you dislike? I would like to have tags for each department instead of having the whole list. However everything else works fine for me What problems are you solving with the product? What benefits have you realized? Help us to improve our distribution and follow up our tickets/tasks

Great Customer Service Management Tool

PROS & CONS What are the best aspects of this product? Has the ability to work with tickets that come from different sources like Chat, Email, Forms, etc. Which allows for multiple channels for support managed by the same individuals that can distribute the work accordingly. What aspects are problematic or could work better? Sending emails as a team always puts the agent's name on the signature and sometimes you don't need that. What features/services would you like to see in future ...

Great Customer Service Management Tool

What do you like best? Has the ability to work with tickets that come from different sources like Chat, Email, Forms, etc. Which allows for multiple channels for support managed by the same individuals that can distribute the work accordingly. What do you dislike? Sending emails as a team always puts the agent's name on the signature and sometimes you don't need that. What problems are you solving with the product? What benefits have you realized? We are now providing chat ...