LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Great Help Desk Platform

What do you like best? Assigning tickets and adding tags to use for analytical data What do you dislike? Fwding emails can be a bit confusing sometimes. What problems are you solving with the product? What benefits have you realized? Other members of staff being able to access and take over ongoing communications with customers.

Just what we needed!

PROS & CONS What are the best aspects of this product? Quick set up, had us up and running very quickly. Ease of set up and training for our new agents. Ability to create custom filter and tags to help identify, sort, and track customer tickets and issues. Simiple billing structure. Integraton with social platforms and chat options. What aspects are problematic or could work better? Did not work with our original 800 number provider, had to switch after set up and operational. What ...

What we needed! Simple, easy to use.

What do you like best? Overall ease of daily use, Our initial set up was simple, quick, and efficient. The Live Agent team Had us up and running in no time at all. The simplified billing structure. Quick reaction from the Live Agent support team when needed. Easy to set up and train our new customer service agents. Ability to create custom Tags for tracking specific issues. Ability to search key words, email addresses, etc... across all tickets or in individual filters. ...

User Friendly Customer Service Software

What do you like best? It's a great feature that the ticketing is inclusive in the software. What do you dislike? The reporting could be improved on - and various filters and trends. Recommendations to others considering the product: Get the all inclusive - worth the ticketing feature What problems are you solving with the product? What benefits have you realized? We had experienced some dropped calls early on, since those have been fixed. The reporting and information / ...

Solid Customer Service Software!

PROS & CONS What are the best aspects of this product? The inclusive ticketing option is very beneficial and it helpful to track customer history and data. What aspects are problematic or could work better? The reporting features could be improved on. What features/services would you like to see in future versions of this product? Enhanced reporting What specific problems in your company were solved by this product? Customer Service live calls and ticketing Are you a current user ...

Best support desk in the industry

What do you like best? With ticket management in LiveAgent you have a pleasure getting to those tickets. Generally LiveAgent is easy to learn and easy to use. LiveAgent is packed with functionality. What do you dislike? Lack of personalization and customization is a huge dislike from me. Recommendations to others considering the product: I really love LiveAgent, this software is packed with features, you can integrate it with most of the software that can be useful with it. If ...

A unique experience with this tool.

What do you like best? I really want LiveAgent, thanks to the various aspects that this software contains, since I like all of them equally, one of these is the labels and tags that allow them to be personalized, they help the members of any team of a company to prioritize their workflows, having successful results, another of the functions that it acquires is the automated ticket system, as it facilitates the monitoring of related messages, obtaining the ability to configure the system ...

Fantastic Product

PROS & CONS What are the best aspects of this product? Simple and fast I use this software all day on the phone logging customers information I use the software to easily pull data I use the software to pull up history and quick answers to customers problems The best part is that its easy. You don't find something this easy to learn. I logged in once and taught myself nearly everything that day. SO GOOD!!! What aspects are problematic or could work better? Not much I would only say we ...

Works well for what we need

PROS & CONS What are the best aspects of this product? Shared email works well for sharing in supporting customers who call multiple times about the same issues. What aspects are problematic or could work better? Ticket creation from phone calls is less than intuitive. What features/services would you like to see in future versions of this product? Easier to search for email chains. Mostly only works if you search the exact email. What specific problems in your company were solved by ...

Easy to Use

PROS & CONS What are the best aspects of this product? It keeps all of my conversations in order and easy to access. What aspects are problematic or could work better? Make the user interface a lot more user friendly, at times it can feel cluttered with choices. What features/services would you like to see in future versions of this product? A more streamlined user experience, not too many features and buttons from the main page. What specific problems in your company were solved by ...