LiveAgent Reviews in June 2026: User Ratings, Pros & Cons

Très bon outil de Ticketing pour un prix imbattable

What do you like best? - La qualité de l'outil - La simplicité - La réactivité et l'efficacité du support - Le rapport qualité / prix What do you dislike? L'application smartphone pourrait être améliorée What problems are you solving with the product? What benefits have you realized? Live agent m'a fait économiser énormément d'argent comparé a ma solution de ticket précédente (prix divisé par 10)

Interface légère et complète. Multi-Tâches. Bon rapport qualité/prix.

What do you like best? Comme dit dans le titre, l'interface sobre et claire permet d’identifier les informations très rapidement. Le multi-tâches est aussi un plus, ainsi que l'experience multi-utilisateurs: l'interaction en direct de l'interface lorsqu'on est plusieurs à traiter un ticket. What do you dislike? Je n'ai pas eu de mauvaise expérience pour l'instant sur ce produit. What problems are you solving with the product? What benefits have you realized? Nous résolvons et ...

Nice UX and good tools for user contacts

PROS & CONS What are the best aspects of this product? The interface is very well done and allows to have enough information quickly for our users tickets. Also it's customizable and very fast. What aspects are problematic or could work better? I have no bad experience or remark yet. What features/services would you like to see in future versions of this product? It has enough functionality for our use (we use it for a hundred users from different clients) What specific problems in ...

Very nice UX, and good settings to follow our many clients

What do you like best? The simply interface to get the most informations fast. What do you dislike? I have no bad experience or remark yet . What problems are you solving with the product? What benefits have you realized? We use it for tech support with direct contact with the users of our customers

The tool is really fast and easy to access and give much information on real time scenario

What do you like best? It is fast and easy to use and reliable . What do you dislike? Some times it stops, working slow and if possible please introduce the short cut key so that we can answer in less time without any delay. What problems are you solving with the product? What benefits have you realized? We are taking chats thorough our customers and business clients related to mobile services and technical issues.

A software that fulfills all wishes

What do you like best? - Design of the userinterface - How easy it is to manage emails What do you dislike? - The iphone application of liveagent --> The design needs improvement What problems are you solving with the product? What benefits have you realized? The day we started using Liveagent, it simplified us so much processing us unanswered emails

Excellent tool with integration to other platforms.

What do you like best? It has integrations with other platforms for better operation, and accessibility for connections through social networks, being a very useful tool to offer support in different methods, it depends on which means of communication the client has, to offer a A well-structured informative service, causing satisfaction, as long as they are systematically compatible with their scope of care options, that is, the server that the individual uses, being one of the functions ...

Great for work

What do you like best? easy to use at work and everybody can see and answer the emails without any confusion What do you dislike? it took me a while to get used to using it What problems are you solving with the product? What benefits have you realized? we can see who has replied to who and who the emails are aimed at, we can also see the replies on every email and what each person is typing.

Live agent

What do you like best? The ability to add and change tags makes working as a team during lock down and at home a lot easier What do you dislike? When replying to a message it doesn't automatically change or correct letters or words. Recommendations to others considering the product: Trial before you use What problems are you solving with the product? What benefits have you realized? Using this whilst at home has been really easy as you are able to assign tickets to colleagues

Live agent

What do you like best? Easy to use, able to see all problems that have been solved or need solving What do you dislike? Nothing, the system is working really well with all of us. What problems are you solving with the product? What benefits have you realized? All problems are being solved with ease.