LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

User friendly with some great features

PROS & CONS What are the best aspects of this product? The best aspects of this product is the ability to postpone tickets to come back to, creating folders for grouping customer contact so that we can easily track issue or contact volume and that all contact with our customers whether it is phone, email or chat can all be logged in one place under one ticket. What aspects are problematic or could work better? The line breaks in the tickets make it difficult for our suppliers to read if ...

Easy to use with good features

What do you like best? I like using liveagent because it allows all of our team to work in the same space but can easily see previous tickets with information on what has previously been done for that customer or ticket. It is really good that phone calls and chats can all also be part of a ticket, and you can merge tickets so that all of the customer's contact is in one place if they have come through on different tickets. What do you dislike? There isn't much that I dislike about ...

The best help desk software on the market

What do you like best? Liveagent has completely changed how our company manage our customer interactions. The software is brilliant for anyone who has multiple points of contact with customers. The priority system and the SLA set up have allowed us to streamline our interactions and not only provide a better level of service to our customers but the staff are also happier as the system makes their life easier. What do you dislike? My only minor issue with liveagent would be the ...

Very good customer support solution

What do you like best? LiveAgent is a robust helpdesk solution that allows you to work with multiple brands and languages. Our company runs multiple online shops, each in three languages, and LiveAgent makes it possible to communicate with our customers in different branding/languages and keep everything well-organized for all our customer care team members. Not many helpdesk solutions can do it. Before LiveAgent, we were using Zendesk, which was far more expensive and many features that ...

Simple Integration

PROS & CONS What are the best aspects of this product? The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based. What aspects are problematic or could work better? The I-pad app needs a little bit of work to bring it up to the web based version status What features/services would you like to see in future versions of this product? Allowing us ...

Simple Integration

What do you like best? The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based. What do you dislike? The I-pad app needs a little bit of work to bring it up to the web based version status What problems are you solving with the product? What benefits have you realized? It is allowing us to send tickets direct to the department instead ...

Perfect Zendesk alternative

What do you like best? All in one solution with a universal inbox – all tickets and chats are managed from one place. Hybrid ticket stream is perfect, the conversation started with a live chat can continue seamlessly by e-mail. Call center integration looks very interesting too, but we did not use it yet. We have switched from Zendesk, LiveAgent offers all we need, it is easy to use and much more better priced than Zendesk which was one of the main reason why to switch from Zendesk. We ...

Liveagent efficient ticket system

PROS & CONS What are the best aspects of this product? Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customers What aspects are problematic or could work better? When manually selecting a department you are unable to select the users from only the department you select i.e all users are displayed regardless What ...

Complete as we need it

What do you like best? complete and responsive software. It does everything we need to. What do you dislike? It meets my needs, I have no weak point to give. What problems are you solving with the product? What benefits have you realized? We respond to incident tickets as well as requests in the field of IT / network from our customers. LiveAgent allows us to process without wasting time.

Currently Testing LiveAgent (thoughts so far)

What do you like best? The ability to have themes per agent, the ease of use of the UI paired with the color combination of most themes make tags, and other critical information very easy to notice increasing efficiency. The customer service has been very welcoming, friendly, and prompt. What do you dislike? The ticket views only show quantity of "new / open" tickets status' instead of the total quantity. This difference is a learning curve but I also feel is inefficient in it's ...