LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

Best value for money ticketing system!

PROS & CONS What are the best aspects of this product? Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets. On top of that you can connect your VOIP phone and see the recorded phone calls in the ticket, see all the emails you send and recieved from the clients, have notes, postponed the tickets as you like. I created folders and with the tags it really works great! On top of ...

Good Value, Doesn't Slow Website Performance

PROS & CONS What are the best aspects of this product? We changed to LiveAgent from ZenDesk primarily because ZenDesk was dragging down our website PSI scores too much. But the best part is that LiveAgent is even cheaper! What aspects are problematic or could work better? The user interface could be nicer -- Not as many customization options to the design. What features/services would you like to see in future versions of this product? More customization, more insight into where chat ...

Too many unaddressed issues with support that is responsive but never actually fixes the problems.

What do you like best? Relatively fast/easy to learn. If you know how to use email, you'll have an easy time using LiveAgent. What do you dislike? We have been users of LiveAgent since late 2016/early 2017. Our #1 problem with LiveAgent is that they never fix what is broken in a timely manner, nor do they help with solving real issues with their platform Let's start with SLAs. 1. For starters, they don't properly implement time zones on their platform. While that doesn't ...

Great customer support software!

What do you like best? The simplicity of the integration is amazing, you can start using Live agent on your website right away What do you dislike? Maybe a little bit more scale of personalization and customizations would be appreciated. What problems are you solving with the product? What benefits have you realized? A live agent is a really efficient tool to use, I can solve my tickets really fast! Once you understand it, it's really intuitive.

Amazing multi-channel help desk software!

What do you like best? All the communications for ticketing are connected in one platform. Emails, chats, calls, social media mentions are in one inbox where you can create also automatizations. What do you dislike? I would like to have more features in the first tier of their Pricing. What problems are you solving with the product? What benefits have you realized? We have reduced the solving time for each ticket. It also helped us to solve the tickets more effectively.

Great product, helpful staff and integration

What do you like best? Automated ticket assignment on bespoke forms. User controls, roles and departments. What do you dislike? we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch. What problems are you solving with the product? What benefits have you realized? Auto assigning of tickets where possible to cut back on manual ...

Great product with excellent support team

PROS & CONS What are the best aspects of this product? Automated ticket assignment from bespoke forms. User controls, roles and departments. What aspects are problematic or could work better? we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch. What features/services would you like to see in future versions of this product? Same ...

THIS IS A GREAT VALUE FOR THE MONEY?

What do you like best? I LOVE CUSTOMER SERVICE AND I TRULY LOVE HOW THIS PLATFORM OFFERS A CHAT FEATURE, KNOWLEDGE BASE AND EVEN A CALL CENTER OPTION... THE PRICE IS RIGHT AND YOU CAN GROW WITH THE PLATFORM AS YOUR BUSINESS GROWS, I LOVE THE CALL LOG FEATURE ,BEING ABLE TO CREATE YOUR OWN FAQ'S AND KNOWLEDGE BASE FOR MY AFFILIATES AND CUSTOMER'S ALIKE... THANK YOU LIVE AGENT... What do you dislike? I DON'T LIKE THE PRICE PER USER...I NEED AT LEAST 7 TO EIGHT USERS ...THAT CAN BE ...

The best ticketing software on the market

PROS & CONS What are the best aspects of this product? The price of this software in comparison with the other options on the market is superb. The liveagent software not only provides us a brilliant email ticketing software but a fully fledged call center and reporting system to manage your business. What aspects are problematic or could work better? One area we would like to see an improvement is how it manages the emails in tickets when the chain is very long. It would be nice to not ...

Great software package

PROS & CONS What are the best aspects of this product? The best things about using liveagent are how easy it is to use, streamlining the processes by having all contact in one place, and being able to assign tickets to different folders and staff members. It's great that customers can contact us on live chat email or the phone all through the same system and we can see all of the contact in one place. Being able to set SLAs is good as well. What aspects are problematic or could work ...