LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

LiveAgent is great!

PROS & CONS What are the best aspects of this product? It can hold multiple brands withing 1 program. Witch was the problem that LiveAgent solved for us. What aspects are problematic or could work better? Connecting to the SMTP could be a bit easier. What features/services would you like to see in future versions of this product? We would like to see an Win10 desktop app. What specific problems in your company were solved by this product? 1 copany - 5 brands. before we needed 5 ...

Super user friendly

PROS & CONS What are the best aspects of this product? I love how I can customize all my messages in one place. I can also share them with colleagues. What aspects are problematic or could work better? There is definitely a learning curve with this product, but after a few days, it is so easy to use! What features/services would you like to see in future versions of this product? I am not sure I know of anything else it needs. What specific problems in your company were solved by ...

Great Tickiting system and much more!!!

PROS & CONS What are the best aspects of this product? My school needed a new Help Desk Ticketing System, and we tried a few including LiveAgent. We loved the ease of use and the Office365 integration. It is very intuitive and I highly recommend it. What aspects are problematic or could work better? I have been using LiveAgent for a few months now and have not had an issue that was not solvable by their support. What specific problems in your company were solved by this product? We ...

Switching to Live Agent really helped our customer experience.

PROS & CONS What are the best aspects of this product? I really love the "tags" within Live Agent that help us to organize tickets into different categories and keep track of them. We also really love and utilize the knowledge base feature as a way to offer information to our customers in a simple, easy-to-use way. What aspects are problematic or could work better? It would be nice to have a direct contact to reach out to with questions, though the chat feature on their website has ...

LiveAgent was just what we needed

PROS & CONS What are the best aspects of this product? LiveAgent doesn't use the same spam filter as many other email helpdesks, which is a huge plus. We haven't had any issues with customers not receiving our emails since switching over to LiveAgent. What aspects are problematic or could work better? I think the service looks a little clunky, it doesn't feel as nice to work in as similar services. What features/services would you like to see in future versions of this product? ...

Agency Owner & White Label User

PROS & CONS What are the best aspects of this product? The best aspects are the features. It is a very flexible platform for a knowledge base and supports ticketing system. We use it to add our courses as well to teach our Saas users how to use the platform. What aspects are problematic or could work better? We wish the website builder had a front end preview system or came with built in templates. What features/services would you like to see in future versions of this product? We ...

All the features you need at a very affordable cost + impressive CS 10/10

PROS & CONS What are the best aspects of this product? The fact that you can add functionalities to your agent based on your needs. What aspects are problematic or could work better? Haven't found one yet! What features/services would you like to see in future versions of this product? I have all the features I need for now. What specific problems in your company were solved by this product? Chat, Knowledge Panel & Ticketing :) Are you a current user of this product? Yes

Good and satisfactory experience with LiveAgent

PROS & CONS What are the best aspects of this product? The very best aspect of the product is its ability to track everything from statistics to workload. This provides us with the full picture of our workflow and gives us the ability to divide it between the agents. Another good thing is its ability to merge several email accounts in one LiveAgent user which makes it more comfortable in regards to the simplest way to keep everything in one place. What aspects are problematic or could ...

Perfect software with perfect support

PROS & CONS What are the best aspects of this product? No need to download software or plugins to use vide-chat function. What aspects are problematic or could work better? Standard Account comes only with 1 admin account, agent-account with restricted access you have to order extra. What features/services would you like to see in future versions of this product? It would be great to have online-document-sign with FES and QES. What specific problems in your company were solved by ...

Excellent help desk that does what we need for a good price.

PROS & CONS What are the best aspects of this product? The price is very good for what we needed. I am pleased with what we are getting for the price. What aspects are problematic or could work better? In some ways, the interface is not intuitive but with support, we have figured out most of our needs. What features/services would you like to see in future versions of this product? We could use a better way to track our time that it currently has. What specific problems in your ...