LiveAgent Reviews in May 2025: User Ratings, Pros & Cons

The best product out there

PROS & CONS What are the best aspects of this product? Amazing! Does everthing what we needed to get our customer communication on top level and it's very easy to learn and implement. Huge variety of integrations, functions and outstanding customer service that was always helpful. What aspects are problematic or could work better? It could use more themes to enhance UX and UI. Are you a current user of this product? Yes

The best option to a fast and effective support

PROS & CONS What are the best aspects of this product? We've been using LiveAgent for handling our collaborations with affiliates. It is by far the best option to make supporting much easier, especially if you're working with so many of them and they connect you frequently. I appreciate the team for their constant efforts to improve their software and also their brilliant helpful customer support. Kudos to you guys What aspects are problematic or could work better? Nothing specific Are ...

Great Helpdesk & Ticketing System

PROS & CONS What are the best aspects of this product? Tracking tickets Setting up users Managing contacts What aspects are problematic or could work better? None that I have seen so far What features/services would you like to see in future versions of this product? Automated prioritization of tickets based on issue raised by user What specific problems in your company were solved by this product? Need for a reliable helpdesk system Are you a current user of this product? Yes

A great all-in-one platform

PROS & CONS What are the best aspects of this product? The biggest benefit is that everything is in one place. I do not have to open multiple tabs etc. What aspects are problematic or could work better? The mobile app function is not too up-to-date What features/services would you like to see in future versions of this product? I would like to be able to work with WhatsApp What specific problems in your company were solved by this product? There was no overview. Now there is. Are ...

Overall a good Software

PROS & CONS What are the best aspects of this product? Facebook or emails are put together in one inbox, which gives a very good overview! What aspects are problematic or could work better? Honestly there isn’t a lot to complain about! What features/services would you like to see in future versions of this product? For the moment there isn’t something i lack of. Are you a current user of this product? No

24/7 reachable

PROS & CONS What are the best aspects of this product? There is always an Agent available for you and your questions. Implementation is very easy. What aspects are problematic or could work better? The App looks a bit outdated but works. What features/services would you like to see in future versions of this product? Integration with LinkedIn, Instagram and WhatsApp. What specific problems in your company were solved by this product? Customer Service is done from one dashboard and ...

Good

PROS & CONS What are the best aspects of this product? A good internal software The ability to write Boards with a wide variety of powerful columns What aspects are problematic or could work better? That you need to sign in every single time What features/services would you like to see in future versions of this product? That you can stay connected What specific problems in your company were solved by this product? Organisation Are you a current user of this product? No

Overall very satisfied!

PROS & CONS What are the best aspects of this product? It's an easy way to manage all our emails which allows us to save a lot of time. What aspects are problematic or could work better? it already happened that it took some time to enter the platform after I logged in. What features/services would you like to see in future versions of this product? Fix some small bugs, integration of email software in a website What specific problems in your company were solved by this product? A ...

Live Agent has enhanced our work flow!

PROS & CONS What are the best aspects of this product? Transferring tickets with ease, adding tabs and organizing tickets from customers has been extremely helpful. What aspects are problematic or could work better? Nothing problematic, sometimes the processing of the page is a little laggy, but nothing major. What features/services would you like to see in future versions of this product? None I can think of. What specific problems in your company were solved by this product? Live ...

Best Email Management Software I've seen

PROS & CONS What are the best aspects of this product? So easy to use for email management. It helps me a lot managing my emails What aspects are problematic or could work better? Sometimes there are weird errors which opo up but it's still working properly What features/services would you like to see in future versions of this product? - Better IOS App - Fix of bugs - Email specific time sender - Integration of Email software in a website What specific problems in your company were ...