Listrak Reviews in May 2025: User Ratings, Pros & Cons

"Great ESP & hands-on account management"

What do you like best about Listrak? Listrak is a true one-stop shop for email & SMS marketing - we leverage everything from automated welcome to post-purchase journeys as well as marketing sends. Our account manager has been beyond helpful and is a true extension of our internal email marketing team. The tech support team is extremely quick, friendly and eager to find a solution as quickly as possible. Onboarding new team members to Listrak has been effortless with access to online ...

"Great company, outstanding customer service"

What do you like best about Listrak? The representative is always helpful and tech support is on spot. What do you dislike about Listrak? I didn't like last update to the platform Recommendations to others considering Listrak: I used five other CRM platforms. Listrak is the best What problems is Listrak solving and how is that benefiting you? Growing list of customers and targeted advertising

"Good service and solutions on top of great response from account team"

What do you like best about Listrak? Listrak serves as a great email service provider. The features and overall use match the competitors. I mostly stick to automated conversations, ad hoc sends, and exchange for lead gen. The platform is easy to use and quick to learn from. When I've encountered problems, the support team is quick to answer and provide clarity on the issue. What do you dislike about Listrak? The analytics section could be more exhaustive. I've encountered delays ...

"Strong ROI!"

What do you like best about Listrak? GXP, new workflow product, strong ROI from emails. What do you dislike about Listrak? Sometimes slow response/execution from team. It's getting better though. What problems is Listrak solving and how is that benefiting you? Growing the email list and gaining revenue from our emails.

"Listrak's intuitive marketing tools and hands-on approach continues to help our business thrive!"

What do you like best about Listrak? The platform is easy-to-use and our account rep Jaimie is always ready with new ideas to help our business grow. We've been able to add new automations to our marketing program every year and these efforts have played a major role in our continued growth as a company. What do you dislike about Listrak? There are certain functions (retrieving idividual contact data) that take longer to populate than I'd like. But overall, Listrak seems to be constantly ...

"Great Results"

What do you like best about Listrak? Excellent revenue growth in a short time What do you dislike about Listrak? Projects are often very slow in getting completed What problems is Listrak solving and how is that benefiting you? GXP has helped us optimize auto campaigns and rely less on B&B emails to drive revenue

"Easy to use, intuitive across all aspects of the platform, with solid support and resources."

What do you like best about Listrak? The email build process from composer to scheduling is easy and streamlined. Setting and scheduling A/B, split tests are easy to set up and schedule. List/coupon imports and appending profile fields to lists is simple and clean allowing for the easy addition of dynamic elements to customer data. The product recommendations feature with Merchandise Blocks and Recipe Builder is also another area of the platform that is easy to use and experiment with. The ...

"SMS Mastered!"

What do you like best about Listrak? Listrak's platform is so easy to use and has the best support teams from their chat to their account managers we always have help and guidance to help us as we grow this channel. And it has GROWN! What do you dislike about Listrak? I wish there was a way to create audiences for SMS to better segment our master list. Being able to see who is more engaged and less engaged in a quick view would be very helpful in communicating better to our ...

"My experience with Listrak has been nothing short of spectacular."

What do you like best about Listrak? I came with history from another ESP, they took their time showing me how to manuver around their platform and taking advantage of all their wonderful tools. What do you dislike about Listrak? I wish i used them along time ago. Feels like I wasted alot of time on other big ESPs when Listrak was all I needed Recommendations to others considering Listrak: Ask for help, they are really good at it What problems is Listrak solving and how is that benefiting ...

"GXP for the WIN"

What do you like best about Listrak? Working with Listrak, we feel we have partners to help navigate the latest technology for driving customer retention and conversion optimization. We have worked hand-in-hand with our Listrak account team to activate triggers along the customer journey that have proven to provide quantifiable results. We're very pleased with the guidance provided and have been impressed with the GXP program. The account team at Listrak - including our rock star, Megan ...