Listen360 Reviews in May 2025: User Ratings, Pros & Cons

"Extremely Valuable Tool"

What do you like best about Listen360? The automated review process has been a revelation for our company. We formerly used paper cards that had extremely limited responses and generally very limited comments. Now we are able to get better feedback and set actionable goals. Being able to do this in real-time is a huge advantage over our old cards which took a long time to make it back to us. What do you dislike about Listen360? For our industry, the wording of the questions can cause some ...

"Best Customer retention product"

What do you like best about Listen360? I have used Listen 360 for many years and have found that it keeps me undated on how our customer fills about our company and employee's and allows me to be able to respond to and good or bad review. Love this product!!!!! What do you dislike about Listen360? I cant find anything i really dislike about the service provided by 360 Recommendations to others considering Listen360: I think this product will be around for al long time due to the great ...

"Listen360 deepened and simplified our NPS Insights"

What do you like best about Listen360? Listen360 took our simple platform we had been using for NPS and delivered more results with a noticeable increase in the number of reviews, all in a smooth, seamless transition from their team. Their support is top-notch. What do you dislike about Listen360? There's very few complaints to have overall in our experience. Having a mobile-friendly platform and some language options are the only issue, as we've seen that other companies can feature R to L ...

"Great to get candid feedback!"

What do you like best about Listen360? Listen360 provides the opportunity that may not otherwise present itself. i can get feedback from clients and employees that they may not want to share otherwise. What do you dislike about Listen360? Nothing really. Listen 360 is a great platform and the dashboards and information are great. What problems is Listen360 solving and how is that benefiting you? It allows for feedback in a candid environment.

"Best NPS system for multi-location businesses"

What do you like best about Listen360? - The worst complaints are the ones you don't hear. Listen360 allows us to open our eyes to what's right and wrong in our business from a customer's point of view. - We then have the ability follow up with those customers so they know we care, giving us a chance to turn things around before it's too late. - Listen360 helps us create a better customer experience, leading to more brand advocates and 5-star reviews. It's really helped my team improve our ...

"Love Listen 360"

What do you like best about Listen360? To be honest. I don't have to do anything to receive feedback from my clients. I know that sounds terrible. It allows me an opportunity to follow up and thank my clients for their feedback. What do you dislike about Listen360? I have not had any negative experience with Listen 360 What problems is Listen360 solving and how is that benefiting you? To be honest. I don't have to do anything to receive feedback from my clients. I know that sounds terrible. ...

"Greg Lauderdale"

What do you like best about Listen360? Easy Utility to implement to your daily activities to stay abreast with your base What do you dislike about Listen360? No real issues at all worth my of note.. What problems is Listen360 solving and how is that benefiting you? Service related inconsistencies

"General Manager"

What do you like best about Listen360? I like the frequency it reaches our employees and clients. It is not just once a year What do you dislike about Listen360? No room for user error. For example if our CG accidentally hits a wrong button and in turn we get a poor rating we need to instruct the Caregiver to go do the survey again. However the lower survey that was donr in error still remains on our page What problems is Listen360 solving and how is that benefiting you? Caregiver that are ...

"Feedback and getting online reviews made easy!"

What do you like best about Listen360? I really like how this program works. The automatic nature of it makes it easy to gather invaluable feedback from customers with little to no effort. We have also seen an increase in our reviews online which we have struggled to secure independently but have now started to get more regularly simply from using Listen360. What do you dislike about Listen360? Nothing as of this point, it has been a welcome enhancement. What problems is Listen360 solving ...

"Listen360"

What do you like best about Listen360? We like how easily and quickly clients can give feedback. What do you dislike about Listen360? Really wish there could be a tad bit of context offered with the question. Like ‘how would you rate the design consultation portion of your experience thus far?’ Rather than just ‘would you recommend us?’ Because clients get confused when they haven’t gotten very far along in our process. Also wish there were more automation ties to other apps/software for ...