LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Lightspeed Trust

My bike shop has been using Lightspeed for over seven years and it's our daily driver. This professional and efficient program builds in organization and data in functional, intuitive use. There's not many drawbacks as the general job it does is polished, though customizing some tools would be great to maximize my shop's needs. Reps are always excellent to work with, knowledgeable and helpful. The value is decent and the program is trustworthy.

Great for retail with tons of inventory

Switched from an antiquated POS to Lightspeed POS 2 years ago. Very Happy with platform for our retail stores. Recently switched to their payments and am happy with this change as well (was on Worldpay).

Griffin Jewelry loves using Lightspeed

Griffin Jewelry loves using Lightspeed! This cloud based software allows me to check sales & view reports anywhere I have access to the internet. It is easy to look up the status of a work order. I can quickly communicate the status to a customer via text. The report option allows us to retrieve data with the us of an Ipad and the cloud. We can readily track inventory, sales, and work orders. We love the interface and we able to customize it to our needs. Customers like that there is a ...

A Great Choice for a Growing Business

I've been using lightspeed for 10 years. I started with lightspeed pos and migrated to lightspeed retail. I went to lightspeed retail because I opened more locations and liked that all locations were linked on the cloud platform. Migrating the inventory was easy. I find lightspeed cloud to be very user friendly and intuitive. Training new staff on the platform is easy and after one training shift they are ready to go. For myself, I like the reports. It is easy to monitor inventory and track ...

Lightspeed is such an amazing tool

Lightspeed is such an amazing tool. We have both their retail and online portion for our store. If I need any help whatsoever, they will walk me through the process so I can learn it (as I am not tech savvy). We just renewed our after 3 years, I cannot imagine running my business without the help of Lightspeed.

I applied 2 weeks ago

I applied 2 weeks ago, and never got any response. Are they still in business? I've asked them about my application, and I still don't get a response. Big red flag for me.!! [ update ]. The application said they would get in touch with me. After two weeks, I reluctantly gave them a call. I’m not sure what the differences Is, but they were able to get the application set up by that afternoon Sounds like a breakdown in the application process. Just a heads up for newbies It’s now approaching ...

I am still in the onboarding phase of…

I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known ...

Great platform

We migrated from a US based cloud platform almost a year ago. We went with the server version as a backup and it has been great as we have rather continuous internet outages, but our ability to process transactions has not been affected. Lightspeed being Canadian has also been a plus because they understand our tax law as well as expception processing which our previous processor never really had clear. System is easy to configure, changes that arise are also easy to manage and the end ...

Lightspeed truly understands the…

Lightspeed truly understands the realities of a small business. We’ve been with them since there very first version ''onsite'' and now moved over to 'retail cloud-based' system and it’s a great solution for us. It's a flexible platform that allows you to all so intergrate to 3rd party apps.

Simply 100% unreliable

Simply 100% unreliable. In a busy business like a restaurant, losing all your open bills and not being able to login for 4 days is catastrophic. Now this is the second time it happens in the same month!