LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Excellent all-inclusive platform

My company has used Lightspeed for going on 4 years now and has been able to increase both sales & efficiency as a result. The POS, eCommerce, Accounting and Data Analytics work incredibly well together and, once they're properly set up, work with little to no issues. With the data export to Quickbooks, our financials are kept up-to-date with minimal time invested. The data analytics allows us to formulate budgets and identify areas of opportunity. Yes, there have been a few work-arounds, ...

I have been using Lightspeed for just…

I have been using Lightspeed for just under two years now.I'm not a book keeper by any means but this system simplified the entire process.

Great product

PROS: Just installed Lightspeed at the Montreal Racket Club and can’t believe how simple to use and install it is. Would definitely recommend! CONS: Very happy so far

Glad we switched!

PROS: Ease of use for employees and customer support provided CONS: More reports without having to pay extra

Disappointing customer service

The software is excellent, but there is an issue with customer support and their approach to the hospitality sector in these difficult times. Although, we have been closed for a number of months they are still insisting that we pay for all software subscriptions even though that they are not been used. The hospitality sector needs all the help it can get, but gets zero assistance from Lightspeed.

Amazing company with top notch customer…

Amazing company with top notch customer service. The training was simple and delivered in a lucid manner. Caleb Gilbert Beeda's Thingamajigits

Packs some punch among the punchless

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program ...

I have been using Lightspeed since…

I have been using Lightspeed since opening my business four years ago. I am always impressed with their fast and speedy service. Their software runs perfectly and smooth. I have not had any issues at all in the last four years.

Happy in TN

We are a small stationery/gift store and have used Lightspeed for about 2 years now. The system works smoothly, and their customer service is great.

Outstanding POS software

This software has transformed our business. It has powerful reporting, inventory control, a mini CRM and easy to use point of sale along with an ecommerce package. Great value, easy use, easy to set up!