LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

LIGHTSPEED, the big picture of excellence!

Lightspeed has no competition! the only argument other services counter is that it is more expensive but this is petty money! it saves more when you have a POS that never mulfunction. It is in fact the Apple of POS's: - Absolutely reliable, two years - no issues!! - Generates comprehensive data from live transactions as they are made, hourly, daily, weekly, monthly, and anything in-between, my accountant charges me half the normal rates as a result of my super easy to read reports. - it is ...

Absolutely loving lightspeed at…

Absolutely loving lightspeed at Antonietta Restaurant. The ease of use makes it super easy to train new staff (and there’s a lot of new staff right now) and using the cloud makes doing my bookkeeping real easy from anywhere

Love Lightspeed

Lightspeed is easy to use for front and back of the house! Customer service is top notch!

Amazingly responsive customer support

Amazingly responsive customer support, especially in our early months of configuring our account and training our team on features. Very impressed with the continuous upgrades / fixes!

Customer Service A1

I highly recommend Lightspeed . Our team agrees that the POS software is highly intuitive. Best of all , whenever we have an issue , 24 hrs availability and quick response time with customer service makes trouble shooting a breeze. Tweaking the menu and being able to push it instantly to 3rd party delivery apps is one of the main reason we selected Lightspeed. Nearly 1 year in, we are confident we made the right decision.

LightspeedHQ SUCKS - you've been warned.

UPDATE JUNE 6th. Many thanks to a Lightspeed retention team employee! This individual was great at resolving my issues before they 'blew up. But I must say, that on my final day of deliberation between keeping Lightspeed or switching to Shopify, I placed a call to the 'retail support line' at Lightspeed at approximately 11am. I left a 'voice mail' after about an hour on hold, and received a callback around 4-5 hours later. This was the final nail in the coffin for Lightspeed, because with ...

Ik probeer al een tijdje contact te…

Ik probeer al een tijdje contact te krijgen met accountmanager Simon, maar er wordt niet op onze mails gereageerd. Het gaat ook nog eens over de verlening van ons contract. We zijn zeer ontevreden over de service en professionaliteit van Lightspeed. Als ze je binnen kunnen hengelen gaat het allemaal heel snel, maar als je hulp nodig hebt of er is een issue, dan mag je eindeloos wachten op antwoord. Op dit moment worden wij zelfs helemaal genegeerd door de accountmanager per mail.

Ik probeer al een tijdje contact te…

Ik probeer al een tijdje contact te krijgen met accountmanager Simon, maar er wordt niet op onze mails gereageerd. Het gaat ook nog eens over de verlening van ons contract. We zijn zeer ontevreden over de service en professionaliteit van Lightspeed. Als ze je binnen kunnen hengelen gaat het allemaal heel snel, maar als je hulp nodig hebt of er is een issue, dan mag je eindeloos wachten op antwoord. Op dit moment worden wij zelfs helemaal genegeerd door de accountmanager per mail.

We have not experienced any issues with…

We have not experienced any issues with the hardware or the system we purchased. It is super easy to navigate and adjust according to our needs as a business. However, when attempting to contact customer service by phone we had very long wait times over an hour before we hung up, and then waiting around for a call back. Once those issues are handled I would happily give 5 stars.

Great product all around

Great product all around. Essential for any bicycle retailer.