LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Hi my name is jose sanchez.

Hi my name is jose sanchez. I just got fired because my bosses have no more income. The store where I worked used a checkout program lightspeed. it has been working for 2 months now and then. not at all last month. Me and my colleagues have seen our boss try to contact lightspeed day and night for a solution. I don't blame him, I enjoyed working for him for 11 years. Even in corona time he paid for everything. Because of this, he can no longer pay us. He has filed for bankruptcy. My ...

Great software!!

Great software!!! User friendly, great capabilities and outstanding customer service!!! We are a small business and lightspeed capabilities works perfect for us!

I have been using Lightspeed for 9…

I have been using Lightspeed for 9 years. I love the product. It is very user friendly. They are constantly adding additional features to their products. There is always someone who is professional available to assist you if you have issues.

BEWARE about migrating away...

Had lightspeed Onsite for years... worked well although there were some integration issues for connecting multiple store locations via VPN, which we had to do ourselves. The new cloud version is overpriced. But the problems started when we decided to navigate away from the software. The new cloud POS system wouldn't handle inter store transfers for furniture feeding from a central warehouse like the onsite system would, also the negative inventory was an issue when selling more units than ...

I did a lot of research on POS products…

I did a lot of research on POS products prior to going with Lightspeed. It had everything that I needed for my retail business. After 40 years in retail I knew what I needed to run a successful gift shop. The analytics are awesome and I would recommend this system to everyone. Joanie Zagorsky St Thomas More Gift Shop

Light speed

Light speed: nieuwe klant :veel belovend MAAR veel beloftes en weinig uitkomst. Zelfs de accountmanager horen we niet meer. Alles wel betaald ondertussen. Echt triestig en zeer jammer. Altijd bereikbaar op het nr 0474 30 86 50 voor verdere toelichting

have had lightspeed for over 7 years.

have had lightspeed for over 7 years. if it works it's good. because the internet connection here in spain was bad, we used onsite. now they have stopped onsite and you have to move to retail. I can't get that done. had contact to hours on hold. They would transfer the stock and prices to retail for us. from then on we hear nothing more. the intermediary's mailbox indicates that he cannot be reached until 12 October. called back to the helpdesk again waiting for hours, explained the ...

Better off lighting 2k on fire

Received my terminal ~6 months after purchasing. Misinformation by educators led to all the inventory having to be rescanned. Did not even use the product, everything still in boxes. Escalated to numerous people and no response except they will apply a discount if I purchase another year. They clearly don't care about their customers.

Lightspeed is very proactive about customer success!

Lightspeed is very proactive about customer success. Every time I've had an issue, whether it is service or feature-related, they are quick to respond and eager to help. They have also implemented many feature suggestions and take the time to let me know they have done so. Far and away the best customer service I've experienced from a POS provider.

The most reliable structure available…

The most reliable structure available for dine in experience. Robust in its own nature. and amazing software to understand.