9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 541-550 out of 1417
LM
Lee McMurray
09/13/23
Awful experience
Awful experience. Try to force you to use their integrated terminal or else will charge you tier fees. Funny how they have voice mail recording for current customer but, would pick up their phone for new customers stright away. Greed!
JM
Jennifer Mcmahon
09/13/23
Lighspeed is unethical
Lightspeed over charges for their software and in 2022 changed terms to bully clients into using their payments program. Promising to beat rates forcing retailers to leave long standing business relationships. They do not beat rates. After my last 12 months with lightspeed. ANYONE considering Lightspeed should RUN! If you are with lightspeed switch. I am going to use these next 12 months to move POS companies. LIghtspeed is awful.
LM
Lee McMurray
09/13/23
Awful experience
Awful experience. Try to force you to use their integrated terminal or else will charge you tier fees. Funny how they have voice mail recording for current customer but, would pick up their phone for new customers stright away. Greed!
JM
Jennifer Mcmahon
09/13/23
Lighspeed is unethical
Lightspeed over charges for their software and in 2022 changed terms to bully clients into using their payments program. Promising to beat rates forcing retailers to leave long standing business relationships. They do not beat rates. After my last 12 months with lightspeed. ANYONE considering Lightspeed should RUN! If you are with lightspeed switch. I am going to use these next 12 months to move POS companies. LIghtspeed is awful.
T
Tom
09/12/23
Went out of their way to support post setup
We set up with Lightspeed earlier in the year and Blanca helped us through every step of the way, ensuring that she kept checking in and coming out to the venue to assist. Even 9 months later she was still helping us sort issues which she would personally fire up to the head of support even though she was only meant to help with implementation.
T
Tom
09/12/23
Went out of their way to support post setup
We set up with Lightspeed earlier in the year and Blanca helped us through every step of the way, ensuring that she kept checking in and coming out to the venue to assist. Even 9 months later she was still helping us sort issues which she would personally fire up to the head of support even though she was only meant to help with implementation.
JA
Jordi Andrés G
09/12/23
"Since the company ventured into the stock market, the pace of innovation seems to have slowed"
What do you like best about Lightspeed Restaurant? The software integration market offers a vast array of options and possibilities. What do you dislike about Lightspeed Restaurant? It has been quite some time since we received a significant update for this software. Since the company ventured into the stock market, the pace of innovation seems to have slowed down considerably. We heavily rely on the Marketman and Xero integrations, but we've encountered numerous problems on the Lightspeed ...
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LH
Laurie Hessemer
09/12/23
A workflow that is flawed and never fixed
This is the first of many one-star reviews I will be giving Lightspeed. I have been a customer since 2008, through various iterations of the desktop app and eventually migrating to the cloud-based app. The one constant has been Lightspeed's refusal to upgrade or fix the app in ways that are meaningful to retail users. For instance, today I have spent nearly an hour trying to remedy a long-standing workflow issue: After receiving a Special Order item on a PO, I went to the customer's profile ...
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AF
akasha furniture and homewares
09/12/23
Forcing customers to use a vend payment…
Forcing customers to use a vend payment system otherwise charging them a fee is nothing less than extortion. Very very disappointed. Online chat is a joke and please wait days on end for the account manager to contact you. Very disappointed. Will report them to Accc
LH
Laurie Hessemer
09/12/23
A workflow that is flawed and never fixed
This is the first of many one-star reviews I will be giving Lightspeed. I have been a customer since 2008, through various iterations of the desktop app and eventually migrating to the cloud-based app. The one constant has been Lightspeed's refusal to upgrade or fix the app in ways that are meaningful to retail users. For instance, today I have spent nearly an hour trying to remedy a long-standing workflow issue: After receiving a Special Order item on a PO, I went to the customer's profile ...
Read more
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