9.1
Spot Score
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 531-540 out of 1417
M
Michele
09/30/23
My account rep was replaced after…
My account rep was replaced after completion of my signup, and had some difficulties connecting. We are now working to get equipment purchased.
AG
Arevitho GmbH
09/30/23
Good Customer Support
Lightspeed is a very innovative company which is aware of the general developments in this digitizing world. We have good experience with the support and customer care and the system itself is very easy to use and adjust to. We are more than satisfied and can recommend Lightspeed without any doubt.
CL
Café Lala Montréal
09/30/23
Melanie and Ben were very helpful and…
Melanie and Ben were very helpful and attentive during the whole implementation process helping us go live faster than planned
M
Michele
09/30/23
My account rep was replaced after…
My account rep was replaced after completion of my signup, and had some difficulties connecting. We are now working to get equipment purchased.
A
A'Lisia
09/30/23
I wouldn’t recommend anyone to come on…
I wouldn’t recommend anyone to come on board. Let’s call him C since they don’t want me to say his name on here. C lied to me but tried to retract what he said after I signed. Told me call him if I needed anything yet wouldn’t call me after I asked only emailed me. Before I would sign up the one question I asked him repeatedly was about how my inventory would get import by OCTOBER 3rd. C assured me my assigned onboarding rep would make sure that happened. C even told me he could not ensure ...
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MQ
MICHAEL QUINONES
09/29/23
Mark Rinaldi was very patient wtg for…
Mark Rinaldi was very patient wtg for us to make final decision on choosing a POS system at which point walk me thru over the phone in to start off and pay. The follow-ups by CSR emails 10/3 & 4 has been good in trying to get this done in a timely manner greatly appreciate.
A
Alex
09/29/23
no one called to help me set up
no one called to help me set up made a credit card transaction it never came to my acct
P
Paul
09/28/23
Pleased customer
I am a small business. I am not good with computes like young kids today. I needed something that wasn’t complicated very easy to use. This is the third system I have tried and by far the most simple. The customer service has been excellent so far. I am glad I called them.
P
Paul
09/28/23
Pleased customer
I am a small business. I am not good with computes like young kids today. I needed something that wasn’t complicated very easy to use. This is the third system I have tried and by far the most simple. The customer service has been excellent so far. I am glad I called them.
AR
Anne Rose Iuliano
09/19/23
Lightspeed is unprofessional
Lightspeed is unprofessional, horrible to deal with and has almost blackmailed the customers into using their processing system. I am dropping them as soon as our new system is up. Retailers, run for the hills! They are aweful!!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
