9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 521-530 out of 1417
L
Lollyologist
10/04/23
1 star is correct. Bad UI, insane fees.
Yep all the recent 1 star reviews sum it up pretty well. Signed up for this for my new little business and during the beginning they tried to get me to go the more expensive plan despite not needing it at all, so that was the first red flag. Was pretty easy to get it all the stock set up so that was nice at least, but from there it’s downhill. Hard to navigate, ie app and website completely different UI, icons don’t make sense, weird UI glitches commonly, menus hard to navigate. Was super ...
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TC
Tice Child
10/04/23
Customer service is terrible
We have had nothing but difficulty with this company. It’s like having your feet in cement and walking through mud at the same time they have no one to help you when you get on hold for several hours and that’s no joke we call for our account manager he’s never in town they gave us another number for someone to call. They don’t have the experience and cannot help us. This is by far the most frustrating POS system we have ever used and we are going back to Shopify.
PS
Phoenix Seckold
10/03/23
After some worries about switching from…
After some worries about switching from tyro to lightspeed payments Marc made the transition so easy from start to finish and was available at all times to help! Great customer service 10/10. Happy we made the switch!
J
Jeremy
10/03/23
Just overall easy to get things…
Just overall easy to get things designed and accomplished
D
Davinder
10/03/23
Doing business with you guys are worst…
Doing business with you guys are worst and dealing wuth totally unprofessional people. Your company is responsible of my huge loss! Never recommend you people anywhere and will spread news how you people are being the reason to shut down companies.
TH
Troy Hutchison
10/02/23
Untrustworthy
Attempted to extort us into switching to their inferior payment processor. We were forced to switch at short notice. Lightspeed provides no predictability or stability & must be avoided at all costs by any serious business.
AB
Ahmed Berro
10/01/23
I had a great experience with Adam K
I had a great experience with Lightspeed. My business is running more efficiently now and the customer service I receive is always very prompt and solution based. I deal with Adam K and he is always really helpful and quick to assist with any questions I have. Happy to have him as my go-to for service with Lightspeed. Highly recommend
CH
Chris Huff-Hanson
10/01/23
I'm writing bad reviews while I'm on…
I'm writing bad reviews while I'm on hold waiting for Lightspeeds customer service usually 20 min. to pick up and then an hour being passed around by clueless CS staff who don't have enough training to figure out how to fix things. Don't use their AI chat, it's artificial stupidity and is useless. After being super picky about the documents to set up our account and dragging out the experience of getting set up, I find that Lightspeed customer service is nearly nonexistent, and my money ...
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AG
Arevitho GmbH
09/30/23
Good Customer Support
Lightspeed is a very innovative company which is aware of the general developments in this digitizing world. We have good experience with the support and customer care and the system itself is very easy to use and adjust to. We are more than satisfied and can recommend Lightspeed without any doubt.
M
Michele
09/30/23
My account rep was replaced after…
My account rep was replaced after completion of my signup, and had some difficulties connecting. We are now working to get equipment purchased.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
