9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 481-490 out of 1417
JB
Jim B
10/26/23
Great "Chat" experience with "David"
David at Lightspeed was excellent to "Chat" with. He not only went over a couple of scenarios with me but he tested them for me. David, thank you very much!
ER
Ed Robson
10/26/23
Just installed Lightspeed payments and…
Just installed Lightspeed payments and had some queries regarding set up and functionality. Katie was very helpful and knowledgable, answered all my questions and helped with some functionality I didn’t know about. Great service
BK
Brian Kent
10/26/23
Victoria B was so great to work with!
Victoria B was so great to work with on my issue, she answered everyone of my questions and was very friendly and knowledgeable.
KS
Kieran Smith
10/26/23
Smith's Garden Centre
Lightspeed has been amazing over the last couple of years, since buying Vend. They have made countless updates which have improved our efficiency as a business as we continue to grow and scale. This usually comes with it's challenges but Lightspeed has made it much more of a smooth ride. I would also like to thank our account manager Vincent LoBasso who is always speedy with his replies when we are in need of guidance or support
GS
Galissa Seth-Gomez
10/26/23
Waited quite a bit but Hajera was very…
Waited quite a bit but Hajera was very polite and quick to help me.
D
Devona
10/26/23
Lightspeed itself is so far great
Lightspeed itself is so far great. But the mess you have going on with the integration process is horrible. It is not easy at all like the sales man will tell you. Don't fall for it. You are directed to only a chat box that is supposed to help with any problems and you get no phone # to contact anyone and it is the worst customer service ever. Please also be advised, do not start your lightspeed before you have it syncing with your quickbooks. I did and am now regretting it as I am fighting ...
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J
Jack
10/25/23
K Cowell is the best!!!
Haven't always had a perfect experience in the past but now I have the best service and support I ever could wish for from Customer Success Manager Ms K. Cowell. Absolutely superb. Kind, patient and super quick. Could not ask for more!
JM
Joann Makovitzky
10/25/23
very quick response and took care of my issue with ease
great customer service with lightspeed today. my issue was resolved very efficiently, which is not always th case but most of the time.
KB
Karen Bohuslav
10/25/23
Very helpful
Date of experience: October 26, 2023
DH
Dan Harper
10/24/23
Renante to the Rescue!
The dreaded Sales Tax Audit was upon me, and we had switched away from Upserve 6 months ago. I was terrified that my data was no longer available, but I reached out to support and Renante was able to get me every single monthly sales report I had requested within an hour. I've never been so relieved!
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