9.1
SpotScore
LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons
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LightSpeed Restaurant Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
LightSpeed Restaurant pros and cons
Easy to use with a clear interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 471-480 out of 1417
I
Ioanna
10/29/23
FRAUD ALERT
Careful which company you hand over your card and banking details. Lightspeed is a fraudulent company that charges arbitrary amounts at arbitrary time periods also. We have been with POSIOS before it was bought by Lightspeed, then with Lightspeed for a grand total of 12 years. They introduced a fee last year to exempt us from the merchant processing services, now they charge us this exemption fee and they also charge us for "transaction charges" even though they do not process any ...
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G
Gkwas
10/29/23
Outstanding customer service
Simply put, excellent customer service! You just don't get that these days so I really appreciate it when folks like Erica help me out. Fast response, clear communication, and took interest in me as a customer. We need more Erica's in the world!
BV
Bluemont Vineyard
10/29/23
Very happy with the service of both…
Very happy with the service of both Upserve and our Account Manager, Pier-Hugue Gagnon. Upserve is a great point of sale for our winery operations!
CJ
Carol Jefery
10/28/23
Service
Service? What service. When you really need to talk with support on the phone you can never get on to them.
J
Jennifer
10/28/23
Noel was very good & efficient.
Date of experience: October 29, 2023
CJ
Carol Jefery
10/28/23
Service
Service? What service. When you really need to talk with support on the phone you can never get on to them.
JB
Jim B
10/26/23
Great "Chat" experience with "David"
David at Lightspeed was excellent to "Chat" with. He not only went over a couple of scenarios with me but he tested them for me. David, thank you very much!
CT
Chris Theodosi
10/26/23
The difference between lightspeed and…
The difference between lightspeed and other POS companies is their staff. Every time we need help or support with implementing something Adam K has been able to facilitate and help us make it happen!
BK
Brian Kent
10/26/23
Victoria B was so great to work with!
Victoria B was so great to work with on my issue, she answered everyone of my questions and was very friendly and knowledgeable.
DK
Dawood Kajee
10/26/23
Thank you David Hui for all your…
Thank you David Hui for all your assistance. All my questions were answered in good time. Great customer service
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].