9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 451-460 out of 1417
TS
The Shop
10/31/23
Support Specialists
David, our Implementations Specialist and Ernesto, on the Integrations Support team have been amazing to work with! It is not the easiest to make your way to them but if you have advanced support issues and the frontline is unable to help, there are members of the Lightspeed team who are knowledgeable, patient, persistent and more than capable of helping resolve these issues.
MS
Mark Selleck
10/31/23
Laura
I have been dealing with Laura for the past couple of weeks regarding some customised reports she has been compiling for me. She has gone above and beyound to ensure that I receive exactly what I was trying to acheive and I would like to acknowledge her outstanding customer service. She is a credit to Lightspeed. Mark Selleck Fresko Cafe Group
J
John
10/31/23
Have had a great experience with…
Have had a great experience with lightspeed so far and the help provided through phill wadell who helped get everything set up for me. Smooth integration with the bump screens which make life easy and paper free
SC
Someone Cornish
10/31/23
10 out 10
Lightspeed Payments are 10 out 10 and I would recommend it to another business, as it is so trustworthy and easy to use/ navigate. No issues, and fast pay out to my business account.
OL
Offdatcotton LLC
10/31/23
Thank you Joey z you were a great help…
Thank you Joey z you were a great help lightspeed needs more support guys like you!!! “ODC”
TH
Trevor Hill
10/31/23
superb
helpful and always there when I need him
L
Laura
10/31/23
Great customer service
Date of experience: November 01, 2023
KS
KAYLA SIMMONS
10/31/23
Lauren Allan has been my best account manager…
Lauren Allan has been my best account manager so far. She has gone out of her way to fix the mess my account was and solve all the really surper rare issues that I seem to have the worst luck having. Not going to lie, I've had a rough go from the start. My paid menu build was a flop and had to create a whole new account which led to year long complications. The software is good 👍 and Lightspeed offers ways for my business to grow. I'm still holding out for pre-auth payments in Canada. 🤞🤞 ...
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D
Dwayne
10/30/23
C Dore is a genius.
Our Customer Success Manager, C. Dore has been absolutely amazing in the support and service he provides us. We have required some fairly tricky insight reports and without the help of C.Dore, there would have been no way of us getting this data. He has taken the time to understand what we were after and worked in the background to ensure we get the correct information in the format that we want. He has been extremely patient with us through this whole process. Exceptional work and always ...
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UH
Usman Hashmi
10/30/23
One of the best POS available in the…
One of the best POS available in the market. The support staff is always there 24/7 to help and guide us if we encounter any problem. Pieter Verheye is a gem of a person with high expertise in the company and is equipped with the best knowledge of the POS. Hats off and keep doing what you guys are doing. A very happy customer and a client. Will definitely recommend!
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