LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons

LS may work for a very small business…

LS may work for a very small business that only needs very basic questions answered. We are a business with 13 employees and 2 stores. LS has been one problem after another that we can't get answers to, are put on hold for hours, someone assures we'll get a call back with no call back. We regret investing so much time and money and are presently looking for an alternative with customer service people who are knowledgeable and willing to help in a timely fashion.

Personal Thanks for Sophie Price

My personal thanks to Sophie Price, who was our Technical Assistant/Trainer for the implementation of LightSpeed at Outdoor Supply Company Inc in Hickory NC. Ms. Price was fantastic! Extremely capable and professional. Most important, Ms. Price was able to communicate perfectly in "layman's" terms the installation/functionality of LightSpeed! She is to be commended for a job very well done! LightSpeed is fortunate to have a person with her abilities! Thank you so much! K Charles Mogray Jr, ...

Julia Serrano

Julia Serrano Escape N Vape Smoke Shop Ben was extremely helpful! he followed up with me on every request and every question and made this transition so much smoother. Thank you Ben!

Support Specialists

David, our Implementations Specialist and Ernesto, on the Integrations Support team have been amazing to work with! It is not the easiest to make your way to them but if you have advanced support issues and the frontline is unable to help, there are members of the Lightspeed team who are knowledgeable, patient, persistent and more than capable of helping resolve these issues.

Lauren Allan has been my best account manager…

Lauren Allan has been my best account manager so far. She has gone out of her way to fix the mess my account was and solve all the really surper rare issues that I seem to have the worst luck having. Not going to lie, I've had a rough go from the start. My paid menu build was a flop and had to create a whole new account which led to year long complications. The software is good 👍 and Lightspeed offers ways for my business to grow. I'm still holding out for pre-auth payments in Canada. 🤞🤞 ...

Great customer service

Date of experience: November 01, 2023

Thank you Joey z you were a great help…

Thank you Joey z you were a great help lightspeed needs more support guys like you!!! “ODC”

10 out 10

Lightspeed Payments are 10 out 10 and I would recommend it to another business, as it is so trustworthy and easy to use/ navigate. No issues, and fast pay out to my business account.

superb

helpful and always there when I need him

Have had a great experience with…

Have had a great experience with lightspeed so far and the help provided through phill wadell who helped get everything set up for me. Smooth integration with the bump screens which make life easy and paper free