9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 441-450 out of 1417
CS
chachi symphony
11/01/23
Good solid company with independent…
Good solid company with independent values- we have been with them for a while and at the start it seemed a little expensive but as time has progressed- their epos system has always been easy to navigate with and their prices can be valuable as you are saving a lot of time with the end of day reports etc. If there were a few less people to deal with- i.e one point of support throughout-- they would have got 5 stars from us! pretty good overall- would recommend!
MW
Mary Wilson
11/01/23
LS may work for a very small business…
LS may work for a very small business that only needs very basic questions answered. We are a business with 13 employees and 2 stores. LS has been one problem after another that we can't get answers to, are put on hold for hours, someone assures we'll get a call back with no call back. We regret investing so much time and money and are presently looking for an alternative with customer service people who are knowledgeable and willing to help in a timely fashion.
MW
Mary Wilson
11/01/23
LS may work for a very small business…
LS may work for a very small business that only needs very basic questions answered. We are a business with 13 employees and 2 stores. LS has been one problem after another that we can't get answers to, are put on hold for hours, someone assures we'll get a call back with no call back. We regret investing so much time and money and are presently looking for an alternative with customer service people who are knowledgeable and willing to help in a timely fashion.
TS
The Shop
10/31/23
Support Specialists
David, our Implementations Specialist and Ernesto, on the Integrations Support team have been amazing to work with! It is not the easiest to make your way to them but if you have advanced support issues and the frontline is unable to help, there are members of the Lightspeed team who are knowledgeable, patient, persistent and more than capable of helping resolve these issues.
L
Laura
10/31/23
Great customer service
Date of experience: November 01, 2023
J
John
10/31/23
Have had a great experience with…
Have had a great experience with lightspeed so far and the help provided through phill wadell who helped get everything set up for me. Smooth integration with the bump screens which make life easy and paper free
OL
Offdatcotton LLC
10/31/23
Thank you Joey z you were a great help…
Thank you Joey z you were a great help lightspeed needs more support guys like you!!! “ODC”
MS
Mark Selleck
10/31/23
Laura
I have been dealing with Laura for the past couple of weeks regarding some customised reports she has been compiling for me. She has gone above and beyound to ensure that I receive exactly what I was trying to acheive and I would like to acknowledge her outstanding customer service. She is a credit to Lightspeed. Mark Selleck Fresko Cafe Group
TH
Trevor Hill
10/31/23
superb
helpful and always there when I need him
SC
Someone Cornish
10/31/23
10 out 10
Lightspeed Payments are 10 out 10 and I would recommend it to another business, as it is so trustworthy and easy to use/ navigate. No issues, and fast pay out to my business account.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
