9.1
SpotScore
LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons
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LightSpeed Restaurant Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
LightSpeed Restaurant pros and cons
Easy to use with a clear interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 421-430 out of 1417
BD
Basar Demir
11/05/23
We‘re happy to work with lightspeed
We‘re happy to work with lightspeed. Many thanks to Steven Malchow!
SB
sarah bruce
11/05/23
Intuitive and easy to use
Have been using Lightspeed for a few years at one business and like its easy to use, intuitive system so much I have set it up for my new business. I especially like the reports. Sam Smith my account manager, has been fabulous to deal with - very responsive, professional and polite.
MM
Meaghan MacLeod
11/05/23
Aya was very patient and helpful with…
Aya was very patient and helpful with my issue! Great experience
N
nadine_kuwait
11/05/23
Peter from the vend support team was of…great help !!!
Peter from the vend support team was of great help. he was patient with me and very helpful.. I could not have solved my issue without his help..!!
FC
Fiona Cheung
11/05/23
Professional team
Amine and Lola are so kind and patience on guiding us step by step for the set up process. Thank you very much!
ED
Edwin Deras
11/05/23
Lightspeed Thieves Force You to Use Merchant Processing
These thieves force you to use their merchant processing and have been charging me an additional $400.00 on top of my regular fee for 6 months now all because I haven't switched over to their more expensive, clunkier credit card processing. Me using my own credit card processing before was not a problem and then one day you wake up and they start charging you a fee without signing any type of updated agreement. I'm surprised they don't have a class action lawsuit for lightspeed for what ...
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B
Bernhardt
11/03/23
very nice support
Date of experience: November 04, 2023
MI
Mohin Iqbal
11/02/23
Jason Mok outstanding
Jason Mok from Lightspeed onboarding team is a real asset to lightspeed & I cannot thank him enough for his support and time during our onboarding.. countless times Jason went above & beyond to ensure we had everything in place for lightspeed launch. Thank you Jason
K
Kristin
11/02/23
Lucas I spent almost 2 hours on the…
Lucas I spent almost 2 hours on the phone with me to help resolve issues from transitioning to Lightspeed. He was so kind and patient and answered all of my questions! Thanks again Lucas!
R
Rachel
11/02/23
They always get back to me quickly when…
They always get back to me quickly when I need support. They are friendly and resourceful.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].