9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 391-400 out of 1417
T
Tats
11/10/23
Great customer service Rome
Great customer service Rome. Thank you so much for today.
MS
Momo Sushi Shack
11/09/23
Aya was very friendly & helpful and…
Aya was very friendly & helpful and solved the issue right away. It was a great experience, thank you!
RS
Rachael Staples
11/09/23
Lightspeed Partner Manager Support
Sheeba has been very helpful in getting any outstanding issues escalated and resolved. We now feel like we have a consistant contact to reach out to if we need any assistance with any of our customers.
JT
Julie Turner
11/09/23
Thank you for coming through!
I dated this today because once again Erica was there when I needed her. The start of my business has been very challenging to say the least and Erica has been there to support and clear the air when needed. I am very grateful, thank you!
IT
Igor Terres
11/09/23
The best retail system you'll find
The best retail system you'll find! They have really good features and assistance.
MP
Mr. P
11/09/23
Great Friday afternoon experience with…
Great Friday afternoon experience with CS specialist called Verdi. Although I wanted to give up he kept insisting on find the solution. A true wizard and great IT guy to have on your side. Good weekend!
LW
Lalita Witmer
11/09/23
I would give Lightspeed 0 stars.!! without help from Xavier,Customer Success manager
The system itself is great, and the support and customer success teams are also excellent. I have no problems with them at all. However, the account manager situation is like a joke! I wanted to transfer ownership to my mother, and they asked me to contact my account manager. I've been emailing her since April 2023 and have continued to email her – not a single response, as if she doesn't exist. I have two restaurants, and both have the same account manager. I've been emailing her about ...
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EV
Elise Van Der Arend
11/09/23
A very satisfied customer of LightSpeed e-Com
The structure of the programme I use from LightSpeed e-Com works very well for me. All the information and statistics are clear. You can easily make adjustments from your phone or laptop that are implemented within 1 sec. You can also make exports of all orders and view what you have sold per quarter. I am very satisfied!
FI
Family Is all you got
11/09/23
My subscription expired on September…
My subscription expired on September 2023. I have sent emails to the account manager and billing. No response. I have called opened ticket after ticket and call to hold on phone for roughly almost 2 hours to be told that they don’t see an invoice and that billing will be reaching out to account manager to get this fixed. Next week account is locked again due to expired subscription and to pay invoice. Reach out again to be told there is no invoice and they will fix it. Days later Account ...
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FI
Family Is all you got
11/09/23
My subscription expired on September…
My subscription expired on September 2023. I have sent emails to the account manager and billing. No response. I have called opened ticket after ticket and call to hold on phone for roughly almost 2 hours to be told that they don’t see an invoice and that billing will be reaching out to account manager to get this fixed. Next week account is locked again due to expired subscription and to pay invoice. Reach out again to be told there is no invoice and they will fix it. Days later Account ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
