9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 381-390 out of 1417
L
liz
11/12/23
Sophia R is the bomb
Sophia R is the bomb! She spent 3.5 hours with me helping me import things in my shop with an excel spreadsheet. She waited for me to edit 250 products in the excel multiple times. Unbelievably helpful. It's also 2:45am. So great to have immediate 24/7 support. Thanks Sophia, I really appreciate your help and your time. 10/5 stars :)
MS
Mrs Shaw
11/12/23
I'm so glad I have Katie to help sort…
I'm so glad I have Katie to help sort out my invoicing errors. She has been terrific.
S
sam
11/12/23
He is very nice and convincing
Date of experience: November 13, 2023
LC
Lori C
11/12/23
Great Support Guidance
Clearly answered all my questions and provided the information and guidance needed for me to proceed with my next installation process. Suggested I contact LS once I am ready to proceed with my next step to assure everything merges smoothly.
MB
Michael Becze
11/12/23
Great job in doing the job as asked
Date of experience: November 13, 2023
TB
Tina Bird
11/12/23
Gerald was very helpful
Gerald was very helpful, understood exactly what i needed help in, and immediately resolved and helped the situation. He also was polite, efficient and friendly . Made the experience smooth and in a timely manner.
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LVM
11/12/23
Overall Great
We have had a good experience with Lightspeed a grand majority of the time! Our new account manager Jie has been really helpful, and overall the team is friendly, professional and knowledgeable or able to guide us in the right direction.
DG
David Gabay
11/12/23
DD Holdings (Pty) Ltd.
I have been a lightspeed user for a while now, generally I am very happy with the system, I had a few issues with my new account manager Juliana leading me to almost loose confidence in lightspeed. Tom Woodman Customer Success Manager, is dealing with my case in the most professional way and has provided with me confidence that I am in good hands.
KJ
Kiaya Jacobs
11/11/23
Great service from Zerwin
While my company's experience with Upserve (bought by Lightspeed) had a bit of a rocky start, but I've been very pleased by the level of service I've received from Lightspeed support as of late. Recently, we had a day where our internet was down at our business for most of the day (Comcast outage). Quite a few of the credit card payments we processed during that time did not go through. Lightspeed support personnel helped us to process those payments, ensuring no loss of payment for my ...
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MM
Marja Martin
11/11/23
Very helpful and quick!
Date of experience: November 12, 2023
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
