9.1
Spot Score
LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons
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LightSpeed Restaurant Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
LightSpeed Restaurant pros and cons
Easy to use with a clear interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 311-320 out of 1417
TM
Tony Moffa
11/23/23
Re-creating Sales Invoices and Payment Types
Peter (and originally Germaine) helped us with the process to void two transactions and re-create a single one reflecting the accurate history of the sale. We had to amend dates and payment types and the process was a little complicated. Peter was as patience as a saint. We have began to use the 'Help' function within Lightspeed more lately and it's made a big difference to our daily use of Lightspeed. Thanks guys! Tony, Big Maggy's
RH
Robert Haynes
11/23/23
Great customer service and clear…
Great customer service and clear direction. Was able to help me finalize all my issues quickly
PS
Paul Schäfer
11/22/23
Very polite and helpfully
Very polite and helpfully. Thank you very much!
KS
Karl Selendic
11/22/23
Would highly recommend!
I've been using Lightspeed for over 3 years now, and it's one of the easiest and most efficient POS I've ever used! The FOH system is extremely ergonomic, and the BOH side keeps on improving, we can see that the work "in the pipeline" doesn't get lost - as it can happen with other POS systems I've used in the past... Would highly recommend!
TA
Ted Andrassy
11/22/23
Amazingly helpful
Friendly, helpful and covered all bases. Had a great chat and got all my equipment up and running despite my over eager attitude to get it set up on my own and making some mistakes... Would highly recommend! 10/10 for Amine Chader!
MM
Michael Møller
11/22/23
Fast and excellent customer service
Date of experience: November 23, 2023
TE
TTA ENTERPRISES
11/22/23
Damien went above and beyond
Damien went above and beyond. World class service. Found and resolved an issue that has been lingering since we first started using lightspeed. A real asset to your company.
R
Richard
11/22/23
Great customer support experience.
I recently had a great customer service experience from one of your lightspeed support team members. I would like to pass on my huge thanks to Sophia R. She really put in a huge effort to do everything she could to help me with my issue and did not give up until she had found a solution. It is the best support l have received from lightspeed and l very much appreciate her effort. Thank you Sophia. Richard Pool World Noosa
HR
Harriet Rich
11/22/23
Maddy was my introductory team member…
Maddy was my introductory team member who trained me up and was so, so incredibly patient :) LOVE the system, love the support, highly recommend!
RH
Rachael Hawkins
11/21/23
So helpful!
Katie has been very helpful with my recent problems, she will be my first point of contact should I have any issues going forwards. Thanks Katie :-)
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].