9.1
Spot Score
LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons
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LightSpeed Restaurant Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
LightSpeed Restaurant pros and cons
Easy to use with a clear interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 251-260 out of 1417
JW
Jake Williams
12/05/23
Amine has been helping me during my POS…
Amine has been helping me during my POS set up and has been a brilliant help! Very attentive and very knowledgeable about the product.
AH
André H
12/05/23
Katie is super!
Katie immediately understood what my rather tricky support request was about and assisted me promptly. In addition to that, she was super kind and friendly.
DH
Deborah Hellburg
12/05/23
We have been using lightspeed for years…
We have been using lightspeed for years and recently expanded our business. Lightspeed has been a fantastic partner because keeping up with stock and monitoring the order and spending rates easy and quickly is very important in our growing restaurant business. New workers find it easy to use and the possibilities keep growing.
A
Anne
12/05/23
Steven was excellent in giving us the…
Steven was excellent in giving us the time needed to answer our questions! We failed to ask a couple questions that came up later, but we were given an direct link to ask those questions! Great service!
JV
Jessica Voas
12/05/23
Importing multi-level categories from spreadhseet
I had a question about importing multi-level categories and how to enter it in a spreadsheet for the import. Germain helped me after receiving errors and problem solved!
EB
Emmanuel Bertrand
12/05/23
Thanks
Thanks for ypour help
SM
SJ Mehico
12/05/23
Amine has been helping us to setup and…
Amine has been helping us to setup and understand our back office. He has been extremely helpful and friendly. it has been great support from him and the rest of the team. Thank you very much for the work you have done so far.
A
arthurr
12/05/23
tech support
helped me transfer data to a new computer
DS
Derek Seath
12/04/23
Exceptional Customer Support Experience
I recently had the pleasure of dealing with LightspeedHQ's customer support, and I must say it was a truly outstanding experience. From start to finish, the support provided by Victoria was nothing short of exceptional. Victoria went above and beyond to assist me with a complex issue I was facing with my LightspeedHQ account. Victoria's prompt and clear communication made the entire process smooth and stress-free. Her knowledge and expertise were evident as she patiently addressed each of ...
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F
FAIRE
12/04/23
The support from Lightspeed is second…
The support from Lightspeed is second to none. I've used many software providers in different businesses over the years and have never experienced support as we do from Lightspeed. Special mentions go to Jessen Armstrong and Jason Mok who actually phoned me to resolve an urgent issue less than 2 minutes after I'd submitted the support ticket. This type of immediate, personal service is - in my experience of software providers - unique. I urge Lightspeed to continue to invest in excellent ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].