LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

I Approve!

We have had no issues with Lightspeed POS. We use the system 6 days a week and have no problems. Customer service has always been there when needed ( which is very infrequent ).

Lightspeed is fast, efficent and affordable.

Lightspeed's web based POS Systems ensures that I am never out of touch with my business. Each module is simple to use and gives me the data that I need at my finger tips to manage my business effectively. Training time for new staff members is minutes rather than hours and I love the fact that I can call Lightspeed's Technical Support team 24/7 and have any issue solved quickly. The subscription is very affordable and pays for itself. The efficiency of the system saves me valuable time so ...

Lightspeed, both in terms of its function and support, is already optimized for my business.

I co-own Bluestem Bicycles, a new retail and service shop in Brookings, South Dakota. Before this venture, the only POS experience I'd had was very limited in scope, and only about a year of use with Ascend and a few months with ShopKeep. Knowing basically nothing about starting a business, my partners and I started out with Vend, a recommendation by our banker, and within a month of using it realized we needed something else. We then kicked ourselves for not choosing Lightspeed from the ...

Light Speed POS

We converted to Lightspeed a few years ago and haven't looked back. They are a great company and are very attentive to our needs. I especially like that with their cloud product I can use any OS and device which is great for my mobile staff and at trade shows. Their software has been rock solid and I cannot recall it being down ever. I'd highly recommend it.

A POS worth every penny

I manage my shop floor and website through Lightspeed. From initial discussion with a sales person, to account manager, to software training, and help centre, I have consistently received fantastic service. Lightspeed itself is intuitive and easy to use, accurately managing my stock levels, linking to my accounting software for seamless administration.

Great POS!

The ability to manage Inventory and a customer database is key to our success. Lightspeed does both very well. It's become the backbone of our business. SaaS allows us to see what is happening in real time where ever we are. Easy to use, easy to implement, reports at the touch of a button, highly recommended! Paul Nuyens Dorchester Pet Care & Supply

Thank You Lightspeed from Tailors Atelier of NY

Using lightspeed for our new business was one of the best decision we have made. It was easy to learn and access. The format and set-up was exactly what we need. Fast and Quick. Transactions are easily accessible for reviews and updates. We have gladly recommended Lightspeed to others.

Do not trust Lightspeed

Our experience with Lightspeed has been absolutely horrible. LightSpeed was recommended to my mother by an employee from Apple and so she called them to find a solution for her small hair salon business she just opened. Due to time constraints, she had to find a solution fast and trusted the recommendation by the Apple employee. I did not hear the conversation she had with Lightspeed but I know that the sleazy sales person sold her on the 5 year plan (costed about $5000) by saying that she ...

Not user friendly

This POS system is exhausting, they are not set up properly to handle the needs of warehouse type of setting. Many options that should be automatic really are not.......for example if you create a PO you must add a vendor ID to it in order for it to show up on your PO (come on!! that's a given how is your vendor going to know what you are ordering without that number). Why do you have to do this when the Manufacture SKU field is fill out............hello!!! How about they just add that ...

I'm really liking the POS System, But.....

I'm really liking the POS System, but my frustration stems from the Credit Card portion. You have two choices and both are extremely backed up and can not handle workload. You can not use local providers who can have you up and running. Make sure you give yourself weeks after purchase before you need to make sales.