LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Customer Support is one the best reasons to choose Lightspeed

I have received excellent help and support with Lightspeed's customer service at every level. From the sales department, to the technical support, and to the training help- everyone has always gone out of their way and taken their time with me. I've been a customer since 2009, and they've never failed to be there for all my problems.

Really complete webshop package

I'm really happy with my choice to pick Lightspeed eCommerce for our webshop. It's a complete package which gives us all the tools to make a trustable ecommerce store and helps us to be found in search engines. I would pick them again if I would make another shop.

Lightspeed Customer Service

Lightspeed has truly exceptional customer service agents. Whenever our company( Party Party) has called to get any POS questions answered they have resolved our issues in a matter of minutes. The staff is very pleasant and patient. I would recommend Lightspeed to others hands down. Thanks for all you do! Cherise Mays

Complete & Comphehensive

From the introduction, orientation and program usage there's been nothing but professionalism and the great service. Always available for assistance. Even if it's something out of scope or responsibility they've point us in the right direction.

Great for Small/Medium Businesses

PRO's -Able to manage multiple locations -Great reporting options -Easy to make transactions -Awesome interface for creating matrix items -Thorough service interface for workorders -Detailed item history and activity reports -Imports team is very responsive and helpful -Integrated gift cards -Product labels and receipts print well CON's -Inventory transfers can be a bit clumsy, though often due to user error/miscommunications -3rd party eCommerce integration requires additional interface ...

Great for Small/Medium Businesses

PRO's -Able to manage multiple locations -Great reporting options -Easy to make transactions -Awesome interface for creating matrix items -Thorough service interface for workorders -Detailed item history and activity reports -Imports team is very responsive and helpful -Integrated gift cards -Product labels and receipts print well CON's -Inventory transfers can be a bit clumsy, though often due to user error/miscommunications -3rd party eCommerce integration requires additional interface ...

Lightspeed POS

We made a leap in our POS from software to cloud as our company grew from 2 stores to 7 in less than 15months. The transition was seamless, our reporting is more unique and deliveries answers to our questions in secs, and the LS staff is amazingly patient and friendly to work with. They care about our concerns as we continue to grow baby grow!!!!

Best POS system for a FAST growing retail business

After many years of running Lightspeed, I am STILL impressed with the product. Lightspeed support is BY FAR the best support system I have ever experienced (with any technology!). Because Lightspeed cloud has such amazing support, it has now become standard procedure for all of our staff members to reach out directly to them with any questions or issues, no matter how big or small. Their support is so comprehensive that I have not had to hire an IT consultant in years and managers can now ...

Best POS Solution

I have been using Lightspeed POS for a year and a half, and after an exhaustive search for a system with the best functionality, I am still very satisfied with my decision. Too many systems on the market are great for business owners who simply want to ring up items, but for someone like me, I was looking for a POS solution that would provide me with inventory management tools, the biggest being the ability to create purchase orders to simply product receiving. I also wanted tons of ...

Appauling Customer Service

I have been trying to cancel my contract since July... It is now october and the will not respond to my cancellation requests and are now threatening legal action. They are an awful company and would highly recommend avoiding