9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 1371-1380 out of 1417
AW
Andrew Watts
06/04/17
From start to finish the service from …
From start to finish the service from lightspeed has been excellent. There is always support and help at the end of the line. Staff are welcoming and wanting always go that extra mile to help. As a growing business we are using lightspeed to help grow our business.
AW
Andrew Watts
06/04/17
From start to finish the service from …
From start to finish the service from lightspeed has been excellent. There is always support and help at the end of the line. Staff are welcoming and wanting always go that extra mile to help. As a growing business we are using lightspeed to help grow our business.
IP
Inacio Pinto
06/04/17
20 years in business with multiple …
20 years in business with multiple locations and decided to try lightspeed at one of my restaurants because i consider myself an apple guy. Worst decision i ever made, for the most part i got the worst dealer ever, where they don’t know what they are selling, most of the issues i have had to resolve myself by calling the company direct, and that sometimes is a challenge as well. A year and half later and the system is still not doing what my old system used to do, not able to print certain ...
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PB
Peter Butterfield
05/29/17
Excellent system
Excellent system. Firstly, we're a British based bicycle shop. New owners of an established business with no EPOS or stock control system. We looked long and hard at a number of companies and received many quotes. Lightspeed was by far the cheapest - spread over 4 years, it equaled the annual maintenance contract of other major systems (who charge up to 15K up front) and that included the hardware. To be honest my expectations were not too high at first but the trial period and online ...
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PB
Peter Butterfield
05/29/17
Excellent system
Excellent system. Firstly, we're a British based bicycle shop. New owners of an established business with no EPOS or stock control system. We looked long and hard at a number of companies and received many quotes. Lightspeed was by far the cheapest - spread over 4 years, it equaled the annual maintenance contract of other major systems (who charge up to 15K up front) and that included the hardware. To be honest my expectations were not too high at first but the trial period and online ...
Read more
TD
Tony DErrico
05/25/17
Switched to Lightspeed Excellent
We switched to Lightspeed for our 3 retail stores about two years ago. Shortly thereafter launched our eCom site as well. We are completely satisfied with the functionality and great customer support. Their first level support is very knowledgeable and solves most issues with one call.
TD
Tony DErrico
05/25/17
Switched to Lightspeed Excellent
We switched to Lightspeed for our 3 retail stores about two years ago. Shortly thereafter launched our eCom site as well. We are completely satisfied with the functionality and great customer support. Their first level support is very knowledgeable and solves most issues with one call.
EA
ethan allen
05/23/17
product is very good
product is very good. lots of reports much better than our old program especially for remote locations. Great serial number tracking and updating.
EA
ethan allen
05/23/17
product is very good
product is very good. lots of reports much better than our old program especially for remote locations. Great serial number tracking and updating.
JD
Jacques DeVillier
02/27/17
Light either doesn't Understand or Care about Business
When the system is down they turn off their customer service. It is not a system a business can depend on and I am hoping there is a class action lawsuit to recoup the thousands of dollars in losses we've incurred. Maybe there isn't anything better on the market but this isn't a system you can rely on and as long as we keep paying them they don't seem to care. They've even gone so far as to block my comments on Facwbook.
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