9.1
SpotScore
LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons
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LightSpeed Restaurant Reviews & Ratings
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Spotsaas Editor’s POV
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
LightSpeed Restaurant pros and cons
Easy to use with a clear interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 1311-1320 out of 1417
RF
Riccardo Francese
08/31/17
The product is very easy to use
The product is very easy to use, has many good features and is great for our restaurant.
Y
Yossi
08/30/17
A great system
A great system. They can still fix up some things.
M
Michael
08/30/17
Has been decent so far
Has been decent so far. has froze up about 5 times in a little over 2 months where we could not ring up sales at all (computer and tablet)
R
Roy
08/30/17
I'd like a refund
I'd like a refund. I've requested one and had yet to hear back from anyone.
Y
Yossi
08/30/17
A great system
A great system. They can still fix up some things.
E
Erin
08/30/17
Sometimes the app crashes
Sometimes the app crashes, and the only solution is to delete the app and start all over. Not the best solution, since you then have to add all of your accessories all over again too. Time consuming when the app seems to crash often. Also the customer support on the accessories is not the best either. If something breaks, they aren't all that excited about replacing the product. The actual program is pretty great, it's intuitive. After a few weeks of maneuvering around the app/program I ...
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M
Michael
08/30/17
Has been decent so far
Has been decent so far. has froze up about 5 times in a little over 2 months where we could not ring up sales at all (computer and tablet)
C
Christine
08/30/17
Wait times & documentation
It isnt until 4-5 minutes into call, while on hold that you get the option to press 1 to have someone call you back. Should be the 1st thing you hear. The training documents are not easily searched online without entering exact phrasing. The documents dont seem very comprehensive. They are trying to rely on personal support more often, but waiting on hold, or for 30 minutes to start a chat limits productivity.
O
Olivier
08/30/17
Lot sold
Lot sold , less done....
A
Alex
08/30/17
good software with some bugs that make it difficult to run your business
Difficulty with fixing specific issues in software, takes too long. Service is always available but some issues I effectively had to solve on my own. Poor management of credit accounts within the software (not enough detailed reporting relating to customers with store accounts eg aging of receivables, statement layout is not conducive for businesses who offer account status as old transactions that have not yet been paid do not carry forward to next months statement. No ability to change ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].