LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Training with Bryn.

I worked today with Bryn and she was wxtremely knowledgeable and helpful. She answered all my questions, offered some great suggestions and provided follow up assistance and training tools. Thank you to Bryn for the great experience!!

What a joke

What a joke. This CRM should have retired in y2k

Useless customer service, cancelling your contract is made impossible

Pro: The backend office is very basic and easy to navigate if you have no previous experience with running a webshop.. Cons: However, this makes it impossible to make any adjustments yourself unless you pay the premium price. Not useful at all for businesses looking to develop in the long term or if you want to create a personalised webshop. The worst thing is their customer service. Since it isn't possible to cancel your contract manually, you need to call them or send them an email. I ...

Easy to use

When I signed up for an eCommerce demo 4 years ago, I was amazed by the user-friendliness of the system. I was able to set up a professional webshop in just a few days without any technical knowledge.

I just recently signed up with …

I just recently signed up with lightspeed and I have to say I love the system! It's very straight forward and exactly what we need for our business. The customer support team is so friendly and they are great at answering any questions, either before you purchase the system or after! It's refreshing talking to REAL people, and not people who just use scripts the whole time. I definitely would recommend this POS system to any business!

"An easy to use Restaurant POS"

What do you like best about Lightspeed Restaurant? I like the ease of use. I can quickly change items, pricing, floor layout, pos layout on the backend. The system is very user friendly to use and modify. What do you dislike about Lightspeed Restaurant? There are a couple features that are a bit hidden behind a long press. Like the when you are trying to pull up past orders/receipts. You just have to know to long press on the table you are want to look up the previous tickets. Also we ...

Horrible experience, please extensively review other POS-systems BEFORE picking Lightspeed

Hi, My experience with Lightspeed POS and their partners, sales people, onboarding team, etc. has been horrible. I looked into lightspeed about six months ago, received their free trial and quickly signed up for two years. I purchased all hardware, software, ipads, enclosures, etc. to get my new restaurant up and running. I am now a few days away from opening a high volume restaurant in and we do not have anything working. My sales representative has been completely unresponsive with ...

I used a touch screen Microsoft based …

I used a touch screen Microsoft based POS system for 7 years in our bar. Speed of service is vital to our success and switching POS systems was not going to be an overnight turn key experience. Time to learn a new POS system was intimidating. We finally decided to pull the trigger and research IPad based POS systems as my whole family using IPads and Apple laptops. A month of reviewing what was available we decided to go with Lightspeed. We needed to be able to maintain our speed of service ...

Great product & service

Great product & service, easy to manage and intuitive system.

I'm new to Lightspeed and this system …

I'm new to Lightspeed and this system is super simple to navigate my way through. The on-boarding training was super helpful to have any questions I had answered or give me tips and tricks to make my life easier. Would definitely recommend to anyone!