LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

We used QuickBooks POS for years and…

We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their ...

An Outstanding company and a powerful…

An Outstanding company and a powerful Point of Sale System. We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365. We looked at many systems and settled on Lightspeed. We converted our files and system a little ...

EXTREMELY POOR ECOMMERCE SYSTEM

EXTREMELY POOR ECOMMERCE SYSTEM! We used LS Retail for about 2 years before making the jump to join Ecom last year. No complaints on the retail side. It did just what we needed it to do for our small boutique. We thought Ecom would be an easy and seamless way to get our shop online and managing inventory would be easy since the two systems are connected. After only a few months of launching our site, we are now learning that many of the functions/integrations are not up to par or even ...

Lightspeed is powerful. More than the last two POS i used

So decided to open the coolest concept in Downtown El Paso. A bike boutique cafe. So Podium Finish Sport Boutique & Cafe was born. Our first week we used spreadsheets ( dont ) Then we signed up for shopkeep. ( dont ) shop keep is a small point of sale that has no versatility. You cant even do a simple layaway or inhouse financing. During a trade show at Interbike I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super ...

Stay away from Lightspeed eCom

While Lightspeed eCom lists a bunch of interesting features, it is still a very immature platform that is not worth the price for now. Many of its features are bugged or incomplete, and the rest are hidden behind monthly pay walls. Want a good theme ? It's 25$ / month. Want to sync your newsletter subscribers with Mailchimp ? It's 7.50$ per month. Want to limit coupon uses for certain products, categories or customers ? That's 140$-200$ per month (seriously!!). These things are all free ...

Ednar was fantastic

Ednar did an excellent job with training this morning! I am so excited to be able to utilize the options we went over today. I hope I get to talk to him every time I call in. Please have more people like him with customer assistance. We really love your system.

Solid B for the Product, A+ for Support

First, their support is top notch. Very knowledgeable, easy to reach (longest hold so far is 20 minutes), and always follow up. On the product, starting to feel as if all they care about is eComm and going international. Their existing customer base seems to be forgotten. Many features, especially reporting are inconsistent and feel incomplete.

Solid B for the Product, A+ for Support

First, their support is top notch. Very knowledgeable, easy to reach (longest hold so far is 20 minutes), and always follow up. On the product, starting to feel as if all they care about is eComm and going international. Their existing customer base seems to be forgotten. Many features, especially reporting are inconsistent and feel incomplete.

"Very user friendly "

What do you like best about Lightspeed Restaurant? when ever you are stuck help is available to resolve the issue What do you dislike about Lightspeed Restaurant? Some of the market competitive features are not available, they need to enhanace What problems is Lightspeed Restaurant solving and how is that benefiting you? since it is cloud based inventory management is easy

"Very user friendly "

What do you like best about Lightspeed Restaurant? when ever you are stuck help is available to resolve the issue What do you dislike about Lightspeed Restaurant? Some of the market competitive features are not available, they need to enhanace What problems is Lightspeed Restaurant solving and how is that benefiting you? since it is cloud based inventory management is easy