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9.1

Spot Score

LightSpeed Restaurant - POS Software

LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Revive your restaurant with contactless technology.

4.2

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LightSpeed Restaurant Reviews & Ratings

4.2

Very Good

Based on 826 ratings & 1417 reviews

Rating Distribution

Excellent

(1022)

Very Good

(88)

Good

(10)

Poor

(30)

Terible

(267)

Expert's Review

Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more

LightSpeed Restaurant pros and cons

  • Easy to use with an intuitive interface, offering insights and helpful information.

  • Customer service is responsive and helpful when assistance is provided.

  • Poor customer service, long wait times, and lack of support in resolving issues promptly.

  • Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.

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Showing 1241-1250 out of 1417

PP

Pet Pros Melbourne, FL

08/30/18

5 out of 5

A+ Training & Service

We are just beginning the process of switching our point of sale system from Shopkeep to Lightspeed and are very excited to go live with it! Lightspeed has far more robust capabilities, is very user-friendly, and the training & service aspect has been outstanding so far! We look forward to leaving an updated & expanded review after we've begun to truly utilize the program.

RC

Ricardo Cruz Duran

08/30/18

5 out of 5

Ms. Christina is AWESOME support, she's the way to go!

Ms. Christina was very helpful she made me realize how good this product is. It literally can do everything that i want it to do. I believe with all the great support that Christina offers i will succeed in my business.

EG

Eric Goldberg

08/30/18

5 out of 5

We previously used an in house system…

We previously used an in house system that was custom designed for our store, but it was starting to show its age. We then looked for different alternatives and tested several options. Lightspeed stood out in terms of its flexibility and user friendliness. We are extremely satisfied with our choice and would recommend Lightspeed to anyone looking for an all encompasing POS.

PR

Price Rosson

08/29/18

5 out of 5

Bryn was AWESOME!

Bryn was great! She was so clear and helpful in organizing my scattered thoughts! She was patient and kind. Great person for your light speed team!

JS

John Smith

08/29/18

1 out of 5

No gift cards after two years of promises

No gift cards. They said two years ago when we started with them that they were working on it and it would be available "soon". Two years later nothing. Every couple months they are still "working on it". Who doesnt offer the ability to sell gift cards online? We have lost a lot of sales because of this. If you call them right now they will say something like "this year" or "hopefully soon". They just want your money and are willing to string you along. Lightspeed employs more people ...

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K

Kayla

08/28/18

5 out of 5

Excellent - highly recommend

We have a bike shop and love how easily lightspeed is able to integrate with all of our suppliers. So simple to use and easy to train our employees on. Highly recommend!!

RM

Roger Mazzeo

08/24/18

4 out of 5

Excellent customer service

Excellent customer service! The system has a few minor kinks to work out but all and all a very reliable operating system. Keep up the good work! Roger from Mazzeo Boutique

RM

Roger Mazzeo

08/24/18

4 out of 5

Excellent customer service

Excellent customer service! The system has a few minor kinks to work out but all and all a very reliable operating system. Keep up the good work! Roger from Mazzeo Boutique

GM

Greg Makin

08/22/18

5 out of 5

thank you guys for everything friendly…

thank you guys for everything friendly staff the best pos system would recommend all business owners

AG

Alltheright George

08/21/18

5 out of 5

Amazing

Amazing! Great at explaining and showing how to use. Would definitely recommend and request her to help me again!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].