LightSpeed Restaurant Reviews in June 2025: User Ratings, Pros & Cons

Couldn't be happier

We have been using Lightspeed since 2013. The experience has been positive from the start. Their support team is far and away the best I have ever encountered. Marketplace at The Sweater Venture.

Loving our LightSpeed POS system!!!

We were originally using Revel’s POS system at our restaurant and made the immediate switch to Lightspeed after scheduling an impressive webinar with one of their representatives. They made the transition so easy! The Lightspeed team is very helpful and accommodating. We were unable to schedule our webinar during their business hours so they scheduled one after hours just to accommodate us. They’re always reachable at all times in more than one way, and if you would rather not reach the ...

"From Implementation to working in Remote locations, effortless and efficient."

What do you like best about Lightspeed Restaurant? Ease of set up and Use Portability Inventory Management Interface Customer Support times/response Credit Account Management Individual log-ins for staff for performance tracking Excellent Reporting What do you dislike about Lightspeed Restaurant? Receipt Customization would be nice Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling ...

From Implementation to working in Remote locations, effortless and efficient.

Lightspeed was very easy to implement, it's cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and ...

The Best POS I Have Found!

Lightspeed is very in depth and detailed. There are so many functions and fields for data entry, recording, and tracking. It's in the cloud! No backups! Clean and simple, yet so powerful! Technical support is AAA+++! They're the bomb! Can't believe we tried anything else first. Lightspeed came to the rescue when our antiquated, old, no-longer-supported and dying POS system was on the fritz and costing us dearly. They worked with us on implementation and migrating to the new system. They ...

A Consultant's Story:

A former client of mine called and asked if I wanted to help implement a new cloud-based Retail system called Lightspeed. I thought to myself that "new" and "cloud-based" meant "limited functionality" and "slow-response". Boy, was I wrong - Lightspeed is Light-Years ahead of where I thought it would be! The Business functionality is superb. It covers a wide-range of business types and has many options. It is even "expandable" when it comes to storing extra data which pertains just to your ...

Extremely Happy

After using several different POS systems, I switched over to light speed four years ago. I've never used a POS linked to ecom that was so user friendly and easy to navigate. Light Speed cut my inventory count time down by 80%. The customer service is always helpful and friendly. Dan Collins Ripping Giraffe Boardshop

Great simple POS!

The software, while being feature rich, is very easy to use, and very intuitive. Will never go back to a PC based POS, cloud is the way to go. Runs very well on an iPad, which allows even more mobility, which changes the whole in-store experience. Managers at head office can view sales real time from anywhere.

We have switched to Lightspeed from…

We have switched to Lightspeed from CounterPoint and have loved it! So much easier to use. Our employees find it very easy to figure out without much help. They have been very supportive when help was needed. I would recommend for any small business. Trey Vernon Manhattan Running Company

This is a great POS system

This is a great POS system. I would highly recommend this to anyone looking to upgrade their current system or to start new. It was very easy to integrate. I did it myself in 3 days time. The support is quick and always there! They are constantly updating their system to fit their customers.